Thales Cybersecurity & Digital Identity is a global leader in digital security, bringing trust to an increasingly connected world. We design and deliver a wide range of products, software and services based on two core technologies: digital identification and data protection.
On the Account Manager role you will be responsible for maintaining and growing relationships with our key cards and issuance customers, ensure and optimize revenue generated for Thales at its customers.
On the Sales part of your role you will be responsible for the entire sales lifecycle process of our SaaS modern card issuance services, from lead identification, through qualification, offer, negotiation and opportunity closing.
For both Sales and Account Management roles and as the owner of the sales pipeline, your responsibility is to identify, manage and close market opportunities on new, and potentially on existing accounts (up-sells) that will help you achieve or exceed your financial targets.
As part of your mission, you will monitor Customer Satisfaction and lead Thales organization to the correspondent improvement plans, their definition, implementation and follow-up.
Main responsibilities:
DRIVING SAAS OPPORTUNITIES THROUGH SALES FUNNEL, PLANNING AND SHARING
Build and maintain strong long-term relationships with all key stakeholders, including C-level and senior executives in your target customer segments.
Provide visibility of your opportunity pipeline and share short to mid-term revenue forecasts through the CRM tool, in dedicated sessions with your Sales Manager.
For new customers, build, share and execute account plans (sharing through dedicated session with Managers and peers).
For existing customers, contribute to building, sharing and executing a plan to perform up-sells for new products or services offers not yet under an existing contract.
CARDS AND ISSUANCE CUSTOMER MANAGEMENT
As an Account Manager, you will be the main account owner and the first point of contact for newly won or existing Cards and Issuance services customers, and will be responsible for building strong relationships with our clients during all sales cycles.
Collaborate with internal teams to meet customer expectations, and proactively propose to the customer better ways to use our Card products and Issuance Services, maximizing the value for both our customer and ourselves.
Experience, Knowledge & Skills
Experience:
You should have 5-10 years experience minimum in a sales or Account Executive position within the Financial Institutions and/or FinTech industry with the ability to coordinate multiple internal and external stakeholders in a complex sales process.
Have a proven consultative mindset in understanding customer needs and challenging them on solutions, whilst always working towards sales closure.
Knowledge:
Degree in Business, Marketing or Engineering
Strong business understanding of SaaS solutions, preferably cloud technology and agile delivery models and how they apply to the financial services industry in your market.
Skills:
Strong leadership skills with a focus on influencing decision making by using data points.
Outstanding organizational skills and agility.
Strong customer orientation.
Effective negotiation skills.
Excellent communication skills in English and Spanish.
