Albert Roger Group is a pan-European Health & Beauty company, bringing a portfolio of exciting, cutting-edge brands to consumers and retailers across the continent. We proudly work with brands from global groups such as Unilever, PZ Cussons, and Revolution Beauty, and we’re expanding rapidly.
We're looking for a commercially minded professional to manage the operational needs of our Spanish retail partners. You'll be at the heart of ensuring seamless order processing and delivery while representing our brands with exceptional customer service.
This role combines account management, order coordination, and customer success, providing a vital link between our large retail customers and our internal teams. You’ll work directly with major European retailers to ensure efficient order fulfilment, manage account relationships, and support the business in its commercial and operational goals.
Key Responsibilities:
- Act as the main point of contact for Spanish and UK retail accounts, managing customer success through proactive account management and relationship building.
- Oversee the end-to-end order process using ERP systems: from order entry to delivery, ensuring accurate stock management and timely fulfilment through our European 3PL partners.
- Handle invoicing, shipment documentation, and coordinate with internal teams including Sales, Merchandising, and Trade Marketing to ensure operational alignment and drive sales growth.
- Organise and conduct regular business review meetings with key accounts to identify growth opportunities, improve service, and provide tailored support.
- Support the wider business development function by contributing insights from customer feedback and identifying cross-selling opportunities.
Requirements:
- Fluency in English and Spanish is essential (German, Portuguese or French language skills are a plus but not essential).
- Proven experience in customer service, account management, logistics, ideally within a retail or consumer goods environment.
- Strong organisational skills with the ability to prioritise tasks, manage multiple deadlines, and operate independently.
- Familiarity with ERP systems and strong proficiency in Microsoft Office, particularly Excel.
- Demonstrated ability to understand and improve operational workflows.
Personal Attributes:
- Strong communication skills – confident working with retail partners and internal teams.
- Highly organised with exceptional attention to detail and time management.
- A collaborative team player with a drive to deliver results.
- Analytical, and solution-oriented, with a passion for delivering great customer service.
Job Type: Full-time
Pay: 23,000.00€ - 25,000.00€ per year
Language:
- English & Spanish (Required)
Work authorization:
- Spain (Required)
Location:
- 08019 Barcelona, Barcelona provincia (Required)
Work Location: In person
Application Deadline: 28/05/2021
