Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Project Manager.
Main duties:
- Provide support in the pre-sales tasks of assigned accounts: solution design, estimation, planning, and assumptions. Share with the project team the client's vision, objectives, and expectations.
- Assign and supervise team tasks, managing assignments, vacations, and absences during the project.
- Manage project progress to ensure deadlines, scope, and budget are met.
- Facilitate change requests to ensure all parties are informed of schedule and budget impacts.
- Provide visibility of project progress to the client and Customer Success Manager (CSM). Lead follow-up meetings and steering committees.
- Alert operations management of potential deviations. Establish communication and risk mitigation plans.
- Monitor all incoming and outgoing project documentation. Ensure project deliverables adhere to quality standards.
- Lead project demos for the client.
- Lead the resolution of issues arising from project implementation.
- Lead the relationship and pursue customer satisfaction regarding the project.
- Ensure project objectives are met. Evaluate the project afterward and identify successful and unsuccessful project elements.
- Responsible for sending customer satisfaction surveys regarding the project.
- Identify potential Up & Cross-Selling opportunities for the account.
- Lead team retrospectives and identify potential internal improvements.
- Participate in the development, training, and supervision of the assigned team, providing guidance to improve their skills.
Experience needed:
- +5 years of experience in PM roles.
- +3 years participating in end-to-end CRM implementation processes.
- Experience working with agile methodologies (SCRUM, Jira, etc.).
- Medium – high level of English.
WHAT DO WE OFFER
- Permanent contract.
- Flexible Schedule. We make it easy. Balance your professional and personal life.
- Certifications plan. Improve your skills and get the official certificate from our main partners.
- Home Office. You decide and we support you.
- Flexible retribution (public transport ticket, Ticket restaurtant, …).
- Health insurance.
- OMEGA in action. Our commitment to a better society is not just an intention
- Professional development: Evolve, grow and get where you want to go.
About us
Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.
Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.
With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.
We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.
Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).
At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.
