Senior ICT Officer (Data & AI Product Management) (P)

Job Identification (Reference Number): 16213
Position Title: Senior ICT Officer (Data & AI Product Management)
Duty Station City: Valencia
Duty Station Country: Spain
Grade: UG
Contract Type: Special Short term ungraded (Up to 9 months)
Recruiting Type: Professional
Vacancy Type: Call for Applications
Initial duration: 9 months with Possibility of Extension
Closing date: 31 August 2025

Introduction

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to ensuring a workplace where all employees can thrive professionally, while working towards harnessing the full potential of migration. Read more about IOM's workplace culture at IOM workplace culture | International Organization for Migration

Internal and external candidates will be considered for this vacancy. For the purposes of this vacancy, internal candidates are defined as staff members holding a regular, fixed-term or short-term graded or ungraded contract, including Junior Professional Officers (JPOs), staff on Special Leave Without Pay (SLWOP), and staff members on secondment/loan released by the Organization, unless otherwise specified in their contract. Staff members holding a regular, fixed-term or short-term graded contract will not retain their contract type if appointed to an ungraded position.

Context

Following the ICT Strategy and vision implementing the Target Operating Model (TOM) for the ICT Department, The Information and Communications Technology (ICT) Division has restructured its operations through the delivery of the IOM mandate through technological advancements and innovative solutions.  Within the ICT Department, the Digital and Business Enablement Strategy Team will be fundamental in driving cost containment and efficient resource allocation, building an AI-savvy workforce through training and enablement, and accelerating AI and digital adoption.

The Senior ICT Officer (Data & AI Product Management) will work under the overall supervision of the Director of ICT Department and the direct supervision of the Deputy Director, Digital and Business Enablement. They will play a crucial role in enabling AI-driven digital transformation by aligning technology initiatives with business goals, assisting with the overall objectives of embedding data and AI capabilities, and fostering continuous innovation for enhanced outcomes.

1. Enhance and maximise the usage of existing internal AI solutions within the organisation across all business units ensuring that they are utilised to their full capacity and support the day-to-day operations of the teams.
2. Collaborate with business units to identify automation and AI opportunities within business processes, and develop AI-driven workflows to optimise operations, decision-making, and outputs.
3. Evaluate external AI solutions that meet the identified business requirements, conduct feasibility studies and proof-of-concept (PoC) pilots, and select and integrate the AI-powered tools into the respective business areas.
4. Collaborate with Managed Service Providers (MSP) for AI implementation, define and manage Service Level Agreements (SLAs) to ensure high availability, oversee third-party developers for AI customisation and integration, and ensure vendor solutions align with ICT’s technology architecture and strategic goals.
5. Provide training on AI tools like Microsoft Copilot through conducting workshops and training sessions for employees on AI adoption, create educational materials, guides, and use case demonstrations, support AI literacy by building prompt libraries, and establish internal AI champions to drive knowledge sharing. 
6. Support the development team with rapid prototyping and Agile development of AI Minimum Viable Products (MVPs), test these models and digital solutions in controlled environments, work closely with business units to gather feedback and refine solutions, and build reusable automation libraries for future AI applications.
7. Work with the internal change team to embed AI literacy and facilitate change management to transition the organisation from legacy systems to a lean, AI-enabled enterprise, support with developing a culture of AI adoption through case studies and success stories, set-up internal "office hours" for peer learning and AI discussions, track AI solution uptake, measure impact, and iterate based on feedback.
8. Lead the design, development, and delivery of AI-enabled MVPs in collaboration with business stakeholders.
9. Define and maintain a backlog of high-value prototype opportunities in coordination with business engagement and governance teams.
10. Perform any other duties as may be assigned.

Education

• Master’s degree in Political or Social Science, Economics, International Relations, Business Administration from an accredited academic institution with five years of relevant professional experience; or,
• University degree in the above fields with seven years of relevant professional experience..

Accredited Universities are those listed in the UNESCO World Higher Education Database.

Experience

• Minimum of five years of relevant experience providing technical, change management and learning support to a business-related area, preferably in an international organisation or multi-national company, or equivalent combination of education and relevant experience;
• Familiarity with NGO, Development Agency or UN processes is an advantage;
• Strong oral and written communications and presentation skills, and client-service attitude;
• Experience working in an extremely fast paced high-volume environment;
• Demonstrated organisational skills and ability to “make things happen”;
• Demonstratated ability to organise large volumes of work and set priorities under conflicting pressures;
• Professional integrity, willingness and flexibility in all aspects of work; and,
• Self-motivated, experienced in working in a diverse team and working on competing priorities simultaneously.

Skills

• Demonstrated ability to manage, motivate, coach and supervise multi-disciplinary and multi-cultural staff of various background;
• Excellent leadership, coordination and communication skills to serve as the primary point of contract between senior leadership and wider teams;
• Skilled in project planning, progress tracking, execution and developing project management processes and tools;
• Ability to facilitate and coordinate regular PMO meetings to discuss progress and address challenges;
• Skilled in driving ongoing initiatives such as process improvements, interdepartmental coordination and efficient resource allocation and utilisation;
• Proactive approach in identifying key areas for enhancement and providing operational support for ongoing initiatives;
• Knowledge of UN and/or IOM systems and processes;
• Solid computer skills, including proficiency in MS Office package (Excel, PowerPoint, Outlook);
• Proficiency in organisational AI solutions including Microsoft Co-Pilot, OpenAI, and Gemini;
• Proven experience with AI and Solution integration and management with large international organisations;
• Experience in collaborating with Managed Service Providers and delivering to technical SLAs across multiple integrated workflows; and,
• Personal commitment, efficiency and drive for results.

Languages

IOM’s official languages are English, French, and Spanish. All staff members are required to be fluent in one of the three languages.

For this position, fluency in English is required (oral and written). Working knowledge of French, Spanish, and/or an official UN language (Arabic, Chinese, and Russian) is an advantage.

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators 

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies - behavioural indicators

• Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
• Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
• Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
  Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
• Humility: Leads with humility and shows openness to acknowledging own shortcomings.

Notes

Internationally recruited professional staff are required to be mobile.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

For this staff category, candidates who are nationals of the duty station's country cannot be considered eligible.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.

Vacancies close at 23:59 local time Geneva, Switzerland on the respective closing date. No late applications will be accepted.

IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.

IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.

IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here). The online tool also allows candidates to track the status of their application.

Only shortlisted candidates will be contacted.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies