Senior Manager, Marketplace Operations

The CX Operations & Automation Project Manager will drive strategic initiatives focused on improving refund processes, enhancing self-service capabilities, and managing key operational workflows. This role combines project management, process design, and automation strategy to support a customer-first approach across our operations. We're looking for someone with a background in customer service or retail operations, strong experience with Salesforce, and a keen interest in automation tools like chatbots or AI.

Groupon’s purpose is to build strong communities through thriving small businesses. To learn more about the world’s largest local ecommerce marketplace. You can also find out more about us in the as well as learning about our . If all of this sounds like something that’s a great fit for you, and join us on a mission to become the ultimate destination for local experiences and services.

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