If your idea of Customer Success is rooted in an intrinsic motivation to help others find solutions to their challenges, we should talk. Our mission is to drive an exceptional experience and sustained value for HubSpot customers through building trust and consulting on the HubSpot software in a scalable manner.
Customer Success Managers have the opportunity to grow their careers through a focus on role competency development and a performance-based promotion path.
As an Associate Customer Success Manager
You will:
- Be passionate about customer success and experience in a Scale environment
- Solve problems with curiosity and creativity
- Embrace challenges and change
- Invest in relationships with customers and colleagues
You will execute on the following responsibilities:
- Work collaboratively in a team of CSMs managing a shared install base of customers
- Collaborate on plays to drive programmes and strategies to help our customers grow at scale
- Engage customers via both inbound shared email inbox and proactive outreach - resolving customer needs by aligning them with the right resources
- Use Hubspot tools to drive product value and usage through various engagement types including email, customer webinars and small group coaching.
- Partner with internal teams to maintain, activate and grow customer investment across HubSpot's platform
- Positively contribute to an inclusive team culture of skill development and peer-to-peer feedback
- Implement regional and globally lead engagement plays and pilots actively providing feedback as we strive to solve for our customers and provide the right help at the right time
You have:
- Fluency in both English & Spanish
- Excellent problem solving, self starter, critical thinking and presentation skills
- Aptitude for learning software
- Prior experience in a customer service, project based or consulting role
- A deep interest in using data and analytics to identify customer needs (the right engagement at the right time)
- Ability to manage multiple priorities while maintaining strict attention to details
- Strong communication skills across diverse mediums..this is a scale team!
- The ability to thrive in a fast-paced environment, and are comfortable giving and receiving feedback as we strive for continuous improvement
- A verifiable track record of consistently meeting and exceeding goals
We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us using this form.
At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.
India Applicants: link to HubSpot India's equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. We’re also building a company culture that empowers people to do their best work. If that sounds like something you’d like to be part of, we’d love to hear from you.
You can find out more about our company culture in the HubSpot Culture Code, which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every employee globally, HubSpot was named the #2 Best Place to Work on Glassdoor in 2022 and has been recognized for its award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more.
Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees across the globe work remotely and in HubSpot offices. Visit our careers website to learn more about the culture and opportunities at HubSpot.
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