Soho House & Co. – Barcelona
Located in the Gothic Quarter, opposite Port Vell, the House has a private club for our members. The Health Club offers innovative options for taking care of our bodies and minds. We also have 57 rooms, a private cinema room, and our Cecconi's Restaurant.
The Role…
As a Receptionist Supervisor with Soho House, your role is to make sure that our members and guests have an amazing experience every time. You will be responsible to lead the team when Managers are not around. You will deliver an excellent first impression and a warm greeting to everyone as they come in. You will showcase our Values: Collaboration, Simplicity, Kindness and Passion.
What we are looking for in a Receptionist Supervisor...
- Ensure every member is welcomed by their name and guest is welcomed with open arm and in a hospitable manner: the Soho House way is warm and friendly.
- Answer high volume of calls for restaurant, general enquiries, messages for members, reservations.
- Building and maintaining positive relationships with members and guests, ensuring you are always approachable and helpful.
- Creating a fun and positive atmosphere whilst maintaining professionalism.
- Supporting, directing and problem solving in real time to ensure any member or guest related concerns or complaints are resolved straight away.
- Showcasing brand knowledge across all our Houses, amenities, pricing, events etc.
- Managing guest lists and bookings across the House.
- Assisting guests by checking/ retrieving coats and/ or items they left.
- Cleaning, sanitising and maintaining an organised working environment, ensuring all hygiene and safety standards are met.
- Wearing the correct dress code and maintaining the highest level of grooming standards for you and your team.
- Lead daily team briefings in preparation for shift.
- Supervising, guiding and training others as needed.
- Attending Soho Learn trainings and events to enhance skills, knowledge and passion and arranging for your team.
- Following all company policies and procedures in relation to code of conduct, health & safety, security and confidentiality.
- Supporting the wider team across the House as needed on an ad-hoc basis.
- Developing and maintaining positive, productive and professional relationships with the team, treating everyone with kindness and respect.
- Maintain a clean, sanitary and safe environment: reception area, desk, cloakroom.
- Support, direct, solve problem in real- time to ensure any guest related concerns are addressed straight away.
- Communicate and red flag any feedback to the management team.
What's in it for you?
- Team meal whilst on shift prepared by our chefs
- Soho Friends Membership
- 50% Team discount on Food & Drink, 7 days a week
- Team Room Rates; Any Bedroom, Any House, $100 a night
- Birthday Day Off
- Discount on Cowshed products and Soho Home (up to 50%)
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more.
