Technical Support Manager
Your role
The mission is to lead the Technical Support team so that the technical problems are solved as quickly as possible, either through an efficient and quick transmission of technical information/training existing between the Product Company and Operations / Distribution, or by the active and face-to-face participation of the Field Technical staff
To succeed, you will need
Main responsabilities:
- To carry out an exhaustive follow-up of the execution, in time and manner, by the field operation of the ECB Priority I and II documents published by the Product Companies
- Apply all the processes of cost control of the Atlas Copco Group, both personally and at the level of your team, to avoid damages, losses or undesirable losses
- Handle the necessary reports to monitor the quality of the equipments
- Establish, together with the Operations Manager, the criteria for the qualification and evaluation of Atlas Copco field technicians.
- Coordinate tasks as special commisioning, complex installations with some technical specifications, technical reports to customers about big technical issues, technical complaints, warranties & internal support to technical & sales team
- Together with the Service Operations staff, create tools or operational processes that improve the efficiency of field technician
- Monitor, together with the technical support team, all issues and queries made through the indirect channel (distribution).
- Lead the team by being an example of behavior and develop / train collaborators creating opportunities for their professional development with team spirit always respecting the terms of equality, transparency and fairness
- Promote personal development of each of the members of the team within the possibilities and needs of the Atlas Copco Group.
- Support and collaborate in the training / information of equipment external to Atlas Copco that the company decides to commercialize with the limits of the existence of information / know-how available
- Follow the necessary technical training, together with Technical training coordinator, so that the field operation and distribution, can be as self-sufficient as possible to meet in any area the existing equipment at any time in the market
- Bachelor’s degree in Engineering
- 5+ years of experience in technical support, with (desirable) 2 years in a leadership role
- Knowledge in compressor sector will be mostly valuable.
- Strong technical background with the ability to understand and troubleshoot technical issues
- Excellent communication, leadership, and interpersonal skills
- Proven ability to manage and motivate a team in a fast-paced environment.
- Customer-focused mindset with a passion for delivering outstanding service
- High level of English and Spanish language is a must
In return, we offer
What we offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A collaborative and inclusive work environment.
- Flexible working hours and remote work
Job location
This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our main office in Coslada (Madrid)
Contact information
Talent Acquisition Team: [email protected]
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