Company Description
SO/ Sotogrande is a tribute to fashion and design, gastronomy, wellness and golf on the Andalusian coast. Surrounded by green hills and valleys overlooking the Mediterranean, SO/ Sotogrande Spa & Golf Resort is located in a unique enclave. The resort has recovered the welcoming spirit and essence of the old Cortijo de Santa María de la Higuera, making it an idyllic place where families and friends celebrate life, enjoy serenity and a healthy, contemporary lifestyle together.
It is the preferred destination on the Costa del Sol for golf lovers, enjoying a privileged location surrounded by the 7 best golf courses in Europe. It has 152 rooms and 36 suites and exceptional facilities among which you can enjoy: 3 outdoor swimming pools, private gardens, Kid's Club, 3,500 m2 of spa and fitness and luminous event rooms with views. Its gastronomic offer consists of 5 Restaurants & Bars, where you can enjoy the traditional flavors of Andalusia, proposals with a renewed vision and signature cocktails.
Job Description
SO/ Sotogrande, a luxurious resort located in the beautiful Sotogrande, Spain, is seeking a dedicated and experienced Alto Café Supervisor to join our team. As the Alto Café Supervisor, you will be responsible for overseeing the daily operations of our upscale café, ensuring exceptional customer service, and maintaining the highest standards of quality in food and beverage service.
- Manage and supervise the café staff, including scheduling, training, and performance evaluations
- Ensure excellent customer service by maintaining a welcoming atmosphere and addressing guest inquiries and concerns promptly
- Oversee food and beverage preparation, presentation, and quality control
- Manage inventory, place orders, and control costs while maintaining appropriate stock levels
- Handle cash transactions and operate POS systems accurately
- Collaborate with other departments to support overall resort operations and guest satisfaction
- Resolve any issues or conflicts that arise in the café efficiently and professionally
- Maintain cleanliness and organization of the café area at all times
- Oversee the sale of golf products in the golf store
- Oversee golf reservations
- Provide information on course rules, promotions and events.
- Coordinate with marshals, caddy masters and golf instructors on course operations as needed.
Qualifications
- Proven experience as a café supervisor or in a similar role within the hospitality industry
- Strong leadership skills with the ability to motivate and manage a team effectively
- Excellent customer service skills and a passion for creating memorable guest experiences
- Proficiency in cash handling and POS systems
- Solid understanding of food and beverage operations, including inventory management and cost control
- Knowledge of coffee preparation techniques and current café trends
- Familiarity with health and safety regulations in food service
- Strong problem-solving skills and ability to make quick decisions in a fast-paced environment
- Excellent time management and organizational skills
- Fluency in English; and Spanish
- Food safety certification is highly desirable
- Flexibility to work various shifts, including weekends and holidays
- Previous experience in a luxury hotel or resort environment is a significant advantage
Additional Information
Attractive incentive plan.
Significant discounts on hotel services.
Discounts in Accor Group hotels and collaborating companies.
