Travel Insurance Account Manager Position
Responsibilities
- Build and maintain positive relationships with airline partners to support the integration of travel insurance into booking flows.
- Assist in developing strategies to improve product adoption and revenue performance.
- Support the launch of new travel insurance products/markets, including basic A/B testing and performance tracking.
- Coordinate with internal teams (IT, Operations, Compliance) to ensure smooth implementation and alignment with partner needs.
- Address daily operational issues related to insurance distribution, including system troubleshooting and escalations.
- Monitor compliance with regional insurance regulations and flag potential gaps for resolution.
- Analyze performance data to identify opportunities for improvement and provide actionable recommendations.
- Assist in onboarding new airline partners and contribute to market expansion efforts.
- Act as a point of contact for partners, offering guidance and support on best practices.
- Collaborate with internal teams to resolve challenges and deliver quality service.
Competencies
- Relationship-Builder – Builds strong working relationships and fosters a positive, team-oriented environment.
- Problem Solving – Approaches challenges logically, breaking them into manageable parts to find solutions.
- Continuous Learning – Shows eagerness to develop new skills and grow professionally through learning opportunities.
- Initiative – Takes ownership of tasks, meets deadlines, and goes beyond expectations to contribute effectively.
- Adaptability – Adjusts to changing priorities and circumstances, remaining flexible and focused.
- Results Orientation – Strives to achieve goals, takes accountability for outcomes, and perseveres through challenges.
- Values Orientation – Acts ethically, maintains integrity, and collaborates effectively within the team and organization.
- Detail Oriented – Pays close attention to accuracy and timely delivery of work.
- Creativity – Thinks outside the box to find alternative solutions when traditional methods fall short.
Skills
- Strong interpersonal and relationship management skills.
- Basic understanding of travel insurance distribution and booking flows.
- Analytical mindset with the ability to interpret data and suggest improvements.
- Solid organizational and time management skills to handle multiple tasks effectively.
- Awareness of regional insurance regulations and compliance requirements.
Education and Experience
- Bachelor’s degree or equivalent work experience.
- 1-3 years of experience in travel insurance, airline partnerships, or a related field.
- Exposure to account management and revenue growth initiatives is a plus
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