Help Desk Technician - French & English
Ria Financial Services is the third-largest global money transfer company and a division of the North American public company Euronet Worldwide (Nasdaq: EEFT). Serving more than 147 countries in the world, RIA has emerged as a global leader in remittances and is a recognized benchmark in both quality and reliability of the service it offers to general public.
We are a leading multinational company with a great multicultural environment and we offer real career development possibilities to our employees!
We are recruiting a Helpdesk Technician, French and English Speaker for our European Help Desk Department in our main HQ in Alcobendas. Reporting to the Help Desk Supervisor, you will be providing 1st level technical support to our agents´ network in Europe. Your tasks would be the following:
- Install and check all the requirements of our web system to operate both new agents equipment and former agents formatted PC´s
- Answering technical requests through call center and email ticketing.
- Diagnose and resolve technical software issues presented by the agents to guarantee the operability of the Web System
- Work experience in IT background or IT interest would be a plus
- High knowledge of MS Windows and Internet Explorer
- High knowledge of the Office Pack
- Excellent skills installing computers and peripherals (printer / scanner / usb devices)
- Excellent communications skills (both oral and written) in French
- Excellent communications skills (both oral and written) in English
- Strong customer service orientation
- Ability for working as part of a team
- Multitasking profile
- Flexibility regarding work schedule
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