The role:
At AIRE we are looking for a Booking Agent to reinforce our team!
Located in Tenerife, your main responsibility is to offer excellent customer service and the correct management of booking reservations. You will work for all AIRE's facilities.
Some of the tasks that you will perform:
- Personalized customer service via email, chat, and/or telephone on an international/national level.
- Managing individual and group reservations.
- Solving and overseeing any possible issues that our clients might run into.
- Promotion and optimization of retail sales (up-selling). But we DON'T DO cold calling or telemarketing!
You need to have great customer service, verbal communication, data entry, phone, and computer skills. But don't worry, full training will be provided.
Who you are:
- You are fluent in English, other languages will be a plus.
- You have great communication skills, are completely customer-oriented, and with noticeable commercial expertise.
- You are able to follow guidelines, minimizing errors.
- You are good at multitasking.
- You are flexible and able to work nights, holidays, and weekends when needed.
- Ability to maintain the required internet speed.
What we offer to you:
- Permanent contract (1 months of trial period).
- Night and transport bonuses are paid.
- An average of 40 holiday days (32 days per collective agreement + extra holiday days depending on public holidays you work)
- Referral Program
- 30% off in all our experiences!
- Employee discount for private health insurance.
- Team Spirit is our big asset! We are proud to have a welcoming and inclusive working environment where everyone's opinions and backgrounds are heard and respected.