Our Client Netatmo develops ground-breaking, intuitive, and beautifully designed connected consumer electronics. Truly smart, our innovative products provide a seamless experience that helps users create a safe, healthy, comfortable, and eco-friendly. As a Technical Support agent, you will handle tech queries over email and chat and strive for first-contact resolution.

Tasks

What you will be doing?

• Understand and respond to client's requests.
• Analyse the client's situation to reply to them quickly and efficiently.
• Identify technical incidents, apprehend them, and provide an appropriate solution.
• Offer adequate solutions with a positive approach.
• Organise product returns and follow up on exchanges and repairs.

Requirements

What we look for:

• Language Skills: Fluency in Italian and excellent English (written and spoken).
• Customer Focus: Passion for delivering exceptional customer service.
• Tech Savvy: Proficiency in Microsoft Office, Google Workspace, and chat platforms.
• Problem-Solver: Resourcefulness and a proactive approach to challenges.
• Team Player: Ability to collaborate effectively and work independently.
• Adaptability: Flexibility to work with different systems, processes, and clients.
• Travel Industry Experience: Preferred, but not essential.

Benefits

What we offer:

• Starting Date: July 2025.
• Salary: 19.000€ gross per year.
• Working hours: Full Time (39 hours per week) - Monday to Friday from 9 am to 6 pm.
• Fully Paid Training that optimally prepares you for your job - 2 weeks (full time and office-based).
• 24 holiday days per year on a full-time basis.
• Work Model: Hybrid working model.
• Location: Barcelona, Spain

Additional Perks:

• Career Growth: Ongoing training and development.
• Well-being Support: Confidential counselling and resources.
• Perks & Discounts: Exclusive offers and rewards.
• Health Benefits: Discounted health insurance.
• Skill Development: LinkedIn learning and certifications.
• Referral Program: Bring a friend and get a referral bonus.