Tasks
What you will be doing?
- Understand and respond to client's requests.
- Analyse the client's situation to reply to them quickly and efficiently.
- Identify technical incidents, apprehend them, and provide an appropriate solution.
- Offer adequate solutions with a positive approach.
- Organise product returns and follow up on exchanges and repairs.
What we look for:
- Language Skills: Fluency in Italian and excellent English (written and spoken).
- Customer Focus: Passion for delivering exceptional customer service.
- Tech Savvy: Proficiency in Microsoft Office, Google Workspace, and chat platforms.
- Problem-Solver: Resourcefulness and a proactive approach to challenges.
- Team Player: Ability to collaborate effectively and work independently.
- Adaptability: Flexibility to work with different systems, processes, and clients.
- Travel Industry Experience: Preferred, but not essential.
What we offer:
- Starting Date: July 2025.
- Salary: 19.000€ gross per year.
- Working hours: Full Time (39 hours per week) - Monday to Friday from 9 am to 6 pm.
- Fully Paid Training that optimally prepares you for your job - 2 weeks (full time and office-based).
- 24 holiday days per year on a full-time basis.
- Work Model: Hybrid working model.
- Location: Barcelona, Spain
- Career Growth: Ongoing training and development.
- Well-being Support: Confidential counselling and resources.
- Perks & Discounts: Exclusive offers and rewards.
- Health Benefits: Discounted health insurance.
- Skill Development: LinkedIn learning and certifications.
- Referral Program: Bring a friend and get a referral bonus.
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