Chief Corporate Solutions (P)

Job Identification (Reference Number): 16378
Position Title: Chief Corporate Solutions
Duty Station City: Valencia
Duty Station Country: Spain
Grade: P-5
Contract Type: Fixed-term (1 year with possibility of extension)
Recruiting Type: Professional
Vacancy Type: Vacancy Notice
Initial duration: 1 year with possibility of extension
Closing date: 11 September 2025

Introduction:

Established in 1951, IOM is a related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to ensuring a workplace where all employees can thrive professionally, while working towards harnessing the full potential of migration. Read more about IOM's workplace culture at IOM workplace culture | International Organization for Migration

Applications are welcome from first- and second-tier candidates, particularly qualified female candidates as well as applications from the non-represented member countries of IOM. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process.

For the purpose of this call, the following are considered first-tier candidates:

Antigua and Barbuda, Bahamas, Barbados, Comoros, Congo (the), Cook Islands, Dominica, Federated States of Micronesia, Grenada, Guinea-Bissau, Holy See, Iceland, Israel, Kiribati, Madagascar, Marshall Islands, Namibia, Nauru, Palau, Saint Kitts and Nevis, Saint Lucia, Samoa, Sao Tome and Principe, Seychelles, Solomon Islands, Suriname, Tonga, Tuvalu, Vanuatu

Second tier candidates include:
All external candidates, except candidates from non-represented member states of IOM and female candidates.

Context:

Under the overall supervision of the Director of the Department of Information and Communications Technology (ICT)/Chief Information Officer and under the direct supervision of the Deputy Director (Digital and Business Enablement), the Chief, Corporate Solutions leads the corporate solutions team responsible for managing IOM systems and solutions related to management enterprise platforms, associated processes, documentation, and the deployment of new technology and Artificial Intelligence (AI). Their responsibilities include maintaining and updating solutions for project management and reporting, customer relationship management, and enterprise resource planning management.

The Chief, Corporate Solutions bridges business and technology, requiring an experienced advisor who can build strong relationships and maximise technology's impact on business value.

RESPONSIBILITIES
Strategy & Business Engagement

• Work with business and corporate partners to create and follow a multi-year strategy for the corporate technology portfolio, aligning it with the broader ICT strategy and IOM priorities.
• Act as a trusted advisor for business partners, guiding technology selection, design, and use.
• Stay updated on business and technology trends to find opportunities for technology-driven business value.
• Represent ICT in various institutional bodies and governing forums.
• Manage relationships with owners of related solutions to ensure integration and minimize change impacts.

Business Solutions Leadership

• Take full responsibility for technology products and solutions in the corporate portfolio, managing risks and ensuring compliance with policies and security requirements.
• Continuously evaluate emerging technologies to meet strategic business needs and provide value to the leadership team.
• Oversee the delivery and operations of the corporate solutions portfolio and manage the associated budget.
• Track and report portfolio performance against agreed business value metrics, ensuring transparency in budget spend and value delivered.
• Drive digital transformation by integrating AI, Machine Learning (ML), and other intelligent technologies into business solutions.
• Supervise Direct a team of business relationship managers, technical staff, support, training personnel, contractors, and consultants.

Business Solutions Delivery

• Lead the planning, design, configuration, and deployment of systems and business solutions to support core organizational functions.
• Oversee the entire Solution Development Life Cycle (SDLC) from requirements to deployment.
• Modernize the SDLC function by adopting agile practices, rationalizing application architectures, and consolidating platforms.
• Coordinate system enhancements, upgrades, updates, patches, and fixes to ensure optimal performance, data integrity, and reliability.
• Update solution delivery approaches by incorporating new technology and AI methods, monitor and report using analytics, process simplification, AI, and innovation.
• Employ a centre of excellence approach to provide support, replicate successful approaches, and define service levels and user satisfaction across the- Corporate Solutions Unit portfolio.
• Oversee the development of vendor contract requirements, coordinate with procurement teams to facilitate acquisition processes, and oversee the team’s daily vendor relationship management responsibilities.

Corporate Solutions Service Management

• Oversee the management of end-user (Tiers 1-2), solution (Tier 3), and vendor (Tier 4) service management across the corporate solutions portfolio.
• Monitor and report on Key Performance Indicators to ensure that service level agreements are being met and lead resolution of service delivery issues.
• Leverage AI and other emerging techniques to increase the usage of Tier 0 (self-service) and systematically reduce reliance on other Tiers for support.
• Work with service management resources (managers, contractors) to continuously improve service management processes in accordance with – IT Service Management best practice.

Other

• Perform such other duties as may be assigned.

QUALIFICATIONS
Education

• Master’s Degree in Computer Science, Engineering, Management of Information Systems, Business, Accounting or a related field from an accredited academic institution with ten years of relevant professional experience, or;
• University degree in the above fields with twelve years of relevant experience;
• PMP or equivalent project management professional certification will be an asset.

Accredited Universities are those listed in the UNESCO World Higher Education Database .

Experience

• At least 10 years of progressively responsible experience with- Enterprise Resource Planning (ERP) development, implementation or management;
• Experience with at least two large-scale ERP projects performing a similar or higher project management role, ideally involving Oracle Cloud ERP implementation;
• Experience in Agile project management or iterative development desirable;
• Work experience in the UN system would be an advantage, especially experience deploying ERP systems into environments with security and telecommunications challenges; and,
• Vendor management experience would be a requirement.

Skills

• Demonstrated ability to liaise effectively with senior-level internal and external stakeholders;
• Demonstrated ability to lead teams composed of staff, vendors and external consultants without direct functional authority;
• Demonstrated ability to problem solve and to persuade teams having differing points of view and priorities to converge on agreed solutions; and,
• Knowledge of ERP solutions used in the UN system would be an advantage, especially knowledge of UN entitlements and payroll processing and IPSAS-based accounting.

Languages

IOM's official languages are English, French and Spanish. All staff members are required to be fluent in one of the three languages.

For this position fluency in English is required (Oral and Written). Working knowledge of French, Spanish and/or an official UN Language (Arabic, Chinese, and, Russian) is an advantage.

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Required Competencies

Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators Level 3

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization's priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – behavioural indicators Level 3

• Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
• Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
• Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
• Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
• Humility: Leads with humility and shows openness to acknowledging own shortcomings.

Notes

Internationally recruited professional staff are required to be mobile.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.

The list of NMS countries above includes all IOM Member States which are non-represented in the Professional Category of staff members. For this staff category, candidates who are nationals of the duty station's country cannot be considered eligible.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.

Vacancies close at 23:59 local time Geneva, Switzerland on the respective closing date. No late applications will be accepted.

IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.

IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.

IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here ). The online tool also allows candidates to track the status of their application.

Only shortlisted candidates will be contacted.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies