Description
Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.
We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.
ABOUT THIS ROLE
Our friendly CARE team members are committed to provide the most trustworthy, easy and pleasant experiences for our customers. Always facing our customers directly, they are the face of our company and one of our most vibrant teams.
ROLES & RESPONSIBILITIES
- Your main responsibilities will include but will not be limited to.
- Assisting agents or final customers (senders or beneficiaries of money transfers) via telephone and email to resolve their questions and complaints;
- Reviewing and correcting data of incorrectly processed transactions;
- Maintaining constant communication with the correspondent (paying agent in the country of sending destination) via telephone or email so as to resolve customer complaints;
- Collaborating with accounting department to reconcile and balance the refunds of cancelled transactions.
POSITION REQUIREMENTS
- We will require you to have a minimum education of completed high school or college.
- Good knowledge of MS Office and Internet Explorer
- At least one year´s work experience in customer services or a call center position;
- An additional language
- Strong customer orientation skills;
- Excellent communications skills (both oral and written);
- Attention to detail;
- Good teamworking approach;
- Ability to work flexible schedules.
- A valid work permit is a must.
PERKS & BENEFITS
- Work-Life Balance & Fun
- Meal voucher
- Hybrid Working Model – The best of both worlds: flexibility & collaboration
- Exciting Social Events & Seasonal Celebrations – Because work should be fun to
- A Day Off on Your Birthday – Celebrate your special day with us!
- Regular Leadership Training – Unlock your full potential
- Internal & External Learning Opportunities – Keep growing, keep succeeding
- Internal & International Mobility Opportunities – Your career, your way
- Annual Employee Recognition Events & Performance Rewards
- ESPP (Employee Stock Purchase Plan) – Invest in your future with us
- Exclusive Discounts on Company Products & Services – Enjoy perks beyond the workplace
Ria Money Transfer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Check out our website to learn more about the company at: http://www.riamoneytransfer.com/
The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.