Customer Operations Manager (m/f/x)
Department: Customer Success
Employment Type: Permanent - Full Time
Location: Madrid
Description
As a Customer Operations Manager, you will be part of our Post-Sales Organization and play a key role in implementing smart, scalable workflow automations for both internal teams and external clients. You will work cross-functionally to optimize processes — focusing on all customer touchpoints, from initial onboarding to interactions with our Customer Success teams and Support Operations — and contribute directly to driving digital transformation at osapiens.Key Responsibilities
- Analyze existing processes, enable data-driven decision making, and manage optimization projects, such as automations of operational workflows.
- Own tools within the post-sales organization and identify improvement potentials through collaboration with key stakeholders.
- Lead and coordinate small-scale projects to implement digital solutions.
- Independently implement and configure workflow automations (e.g., using Power Automate or similar tools) and steer other improvement actions with the respective teams.
- Support the development and enhancement of system configurations to improve customer-facing operations.
- Translate business requirements into clear technical specifications and implement them using scripting languages (e.g., JavaScript, Python).
- Contribute to the continuous improvement of our automation strategy within the Customer Success environment to increase efficiency while ensuring the highest levels of customer satisfaction.
Skills, Knowledge and Expertise
- Master’s degree in a technical or technically oriented field (e.g., Business Informatics, Electrical Engineering, Mathematics, or similar).
- Strong affinity for working with data and confidence in data analysis.
- Basic programming skills in JavaScript and/or Python, with a solid understanding of programming logic.
- Self-driven and motivated, with a structured and independent working style.
- Strong technical understanding and interest in digital solutions.
- Experience in project management, ideally in a technical or operational context.
- Familiarity with automation tools (e.g., Power Automate or similar) is a plus.
- Fluency in English; German skills are an advantage.
Benefits
- A purpose-driven mission tackling complex sustainability challenges whilst working alongside global industry pioneers
- Room for creativity through collaborative teamwork and an open communication culture
- Flexibility and team bonding with our hybrid work options.
- Fuel for your growth journey, both personally and professionally
- Sustainable mobility options, promoting eco-friendly commuting solutions
- Fun team events and outings with our global teams
- Inspiring workspaces in Madrid and beyond