Description
As a Customer Operations Manager, you will be part of our Post-Sales Organization and play a key role in implementing smart, scalable workflow automations for both internal teams and external clients. You will work cross-functionally to optimize processes — focusing on all customer touchpoints, from initial onboarding to interactions with our Customer Success teams and Support Operations — and contribute directly to driving digital transformation at osapiens.
Key Responsibilities
- Analyze existing processes, enable data-driven decision making, and manage optimization projects, such as automations of operational workflows.
- Own tools within the post-sales organization and identify improvement potentials through collaboration with key stakeholders.
- Lead and coordinate small-scale projects to implement digital solutions.
- Independently implement and configure workflow automations (e.g., using Power Automate or similar tools) and steer other improvement actions with the respective teams.
- Support the development and enhancement of system configurations to improve customer-facing operations.
- Translate business requirements into clear technical specifications and implement them using scripting languages (e.g., JavaScript, Python).
- Contribute to the continuous improvement of our automation strategy within the Customer Success environment to increase efficiency while ensuring the highest levels of customer satisfaction.
Skills, Knowledge and Expertise
- Master’s degree in a technical or technically oriented field (e.g., Business Informatics, Electrical Engineering, Mathematics, or similar).
- Strong affinity for working with data and confidence in data analysis.
- Basic programming skills in JavaScript and/or Python, with a solid understanding of programming logic.
- Self-driven and motivated, with a structured and independent working style.
- Strong technical understanding and interest in digital solutions.
- Experience in project management, ideally in a technical or operational context.
- Familiarity with automation tools (e.g., Power Automate or similar) is a plus.
- Fluency in English; German skills are an advantage.
Benefits
- A purpose-driven mission tackling complex sustainability challenges whilst working alongside global industry pioneers
- Room for creativity through collaborative teamwork and an open communication culture
- Flexibility and team bonding with our hybrid work options.
- Fuel for your growth journey, both personally and professionally
- Sustainable mobility options, promoting eco-friendly commuting solutions
- Fun team events and outings with our global teams
- Inspiring workspaces in Madrid and beyond
About osapiens
osapiens develops holistic Software-as-a-Service solutions that enable global companies from a wide range of industries to ensure transparency, efficiency and trust along their entire value chain. The goal of osapiens is to enable sustainability through transparency in the supply chain at the product level and at the supplier level. With its cloud technology platform, the 'osapiens HUB', osapiens uses innovative technologies such as artificial intelligence to not only strengthen companies economically, but also to make human rights and ecologically sustainable and responsible corporate governance the global standard.
osapiens currently works with around 1,300 companies from more than 50 countries around the world in sectors including consumer goods, wholesale and retail, automotive and engineering, fashion and luxury, and pharmaceutical and medical products. The fast-growing company was founded in 2018 and currently employs nearly 300 people from more than 35 nations at its headquarters in Mannheim, Germany.
osapiens currently works with around 1,300 companies from more than 50 countries around the world in sectors including consumer goods, wholesale and retail, automotive and engineering, fashion and luxury, and pharmaceutical and medical products. The fast-growing company was founded in 2018 and currently employs nearly 300 people from more than 35 nations at its headquarters in Mannheim, Germany.