THE WORK: Transform your passion into action! You will build knowledge and support others while participating in Problem Solving discussions. This role is centered around B2C Sales Transformation, where your enthusiasm and innovative spirit will shine. We invite you to join us in creating impactful solutions that enhance customer experiences and drive success. Your journey starts here, and we are excited to see where it takes you!

Log customer requests and ensure proper documentation.
Monitor and track incident resolution within the Service Level Agreement.
Develop and maintain knowledge of customer and customer-specific business environments.
Identify root causes for customer dissatisfaction and recommend solutions to improve overall customer satisfaction.

HERE'S WHAT YOU WILL NEED:
Advanced proficiency in B2C Sales Transformation.
Advanced proficiency in Customer Service.
It is advantageous to have prior experience in relevant related skills.
Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:
Intermediate proficiency in Communication Skills.
Advanced proficiency in Problem Solving.
Expert proficiency in Relationship Management.
Intermediate proficiency in Data Analysis.
Master proficiency in Negotiation Skills.

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