As a Customer Success Manager at PVcase, you will be responsible for nurturing customers from onboarding through renewal. This role reports to the Head of Customer Success Management (EMEA) and is open to candidates based in Europe.
We are seeking a candidate with experience managing customers in a B2B environment, with a proven track record of renewing contracts, identifying expansion opportunities, and building strong, impactful customer relationships.
Our Customer Success team oversees all post-sales activities with our customers—renewable energy developers—including new customer handoff from sales, quarterly business reviews, expansion opportunities, and renewal of annual contracts.
Own a book of High & Medium touch customers based in Europe, driving engagement throughout all stages of the customer journey.
Drive healthy adoption, net retention, and churn targets.
Conduct QBRs and EBRs with customers to understand their business and strategic goals, and demonstrate product ROI.
Engage with executive sponsors and decision-makers within customer organizations as needed.
Own the value proposition for the PVcase multi-product suite, understanding how it can be applied to address specific customer needs across the globe.
Collaborate with cross-functional PVcase teams including Sales, Product, and Marketing, to drive a seamless customer journey.
Act as a customer liaison within the organization, advocating to senior leadership as needed.
Contribute to process development and organizational growth projects.
Minimum two years Customer Success experience.
Fluent in English, German, and one of the following languages: Italian, French, Spanish.
Renewable Energy industry experience (or experience in a related field) not required, but a strong plus.
Demonstrated experience developing and fostering relationships at all levels within customer organizations.
Strong communication skills to effectively collaborate with internal and external teams.
Accurate forecasting skills and a good understanding of the customer base.
Conflict-resolution skills to drive closure to customer concerns and open issues; maintain a strong ability to prioritize work against customer goals.
Understanding of customer metrics and the ability to analyze data to drive insights.
Proficient in using customer relationship management (CRM) software and other relevant tools. Experience with Salesforce and/or Gainsight is a plus.
Outstanding written and verbal communication skills required.
Remote work environment, with an expectation to respond to and meet with customers during standard working hours, and occasionally visit customers in-person.
Startup / Scale-up experience preferred. Comfort in fast-evolving environments and a desire to contribute to continuous improvement of our team.
Get Ready To Enjoy
Flex benefit package, customizing perks to match your unique style.
Enjoy unlimited remote work.
Flexible working hours, harmonizing your personal and professional life.
Half-day Summer Fridays.
Full training and onboarding program for a seamless start.
Exclusive work only with international markets.
Considerable & steadily increasing salary, recognizing and rewarding your dedication.
Frequent in-office and after-hours activities with team members.
Participation in international training programs.
Internal transparency with company results and salary system, promoting a culture of trust and collaboration.
Additional paid vacation days, including birthdays, volunteering, and other occasions.
Salary range is based on years of experience, experience in industry, and relevant skill set.
Immigration-related employment benefits, such as visa sponsorship, are not available for this position.