HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.
JOB DESCRIPTION:
The Global Workday Business Analyst works within the Data Analytics & HR Systems Team with a primary responsibility of providing global day to day system support, as well as, analysing and delivering HR process improvements and enhancements to continuously drive value and efficiencies from Workday. They will also assist with Workday implementation projects, where required, with project plan, configuration, testing and release plans.
In this role, the Global Workday Business Analyst will also partner with various functional areas within and outside of HR to provide HR system administration and support, including data management, organisational restructures, security role maintenance, report writing and business process reengineering.
Day to day activities include (but not limited to):
- Global technical support for Workday issues/escalations (Tier 1&2).
- Administration of the current state HCM solution (Workday) and maintenance and updates of the following modules: Workday Help, Absence Management, Recruitment, Talent, Performance Management, Learning, Advanced Compensation and Adaptive Insights.
- Provide Workday system maintenance and support by assisting with the execution of system changes (updates, new configurations, releases) and participating in all aspects of system testing and consequent communication of any changes.
- Gather business requirements, analyse, config prototypes, consult, demo and continuous improvements/change requests.
- Document business requirements, process rules and standard operating procedures. Re-design processes where necessary to make them more efficient leveraging technology, bringing innovation & automation.
- Document functional designs and review technical solutions.
- Keep up to date various dashboards and reports already created in the system and work with relevant stakeholders to deliver any new reporting requirements.
- Manage and deliver data audits (where required) with relevant stakeholders to ensure data accuracy is maintained in Workday.
- Maintain accurate security role permissions, and create new roles as needed.
- Ensure an appropriate training materials/guides are created, and appropriate training sessions are delivered to HR colleagues/employees and managers whenever necessary & educate users on the use and features of Workday.
- Provide end-user troubleshooting, issue remediation, technology request assistance and escalation management.
- Monitor reoccurring issues, system/data or process gaps and proactively identify potential sources of increased efficiency and enhancements.
- Stay informed of current international data and system requirements and ensure compliance.
- Interface with business representatives to develop solid understanding of the business rules, current process flows, and information system’s needs.
- Assist in developing test plans and scripts for unit, system, regression, and parallel testing.
- Identify and track functional and/or technical issues and risks with existing applications recommending alternatives and appropriate resolution.
- Evaluate, communicate, and coordinate the technical impacts of Workday configuration decisions
Skills
- Strong Workday HCM; Workday Configuration, Workday Reporting
- Interpersonal skills with high quality written and verbal communication skills
- Good coordination and project management skills
- Business/Analytical skills with a demonstrated ability to analyse and solve
- High attention to detail
- Coordination and ability to work on multiple tasks (prioritisation, etc)
- HR Systems Administration
- Good Presentation skills
- Good Data & Analytics skills
Experience
- Min. 1-5 years of HRIS experience, preferably Workday.
- In-Depth configuration knowledge of most Workday HCM modules including Benefits, Absence Management, Recruitment, Talent, Performance Management, Advanced Compensation, Reporting
- Experience on supporting HR systems and/or processes within, or with, complex global organizations.
- Good knowledge of HR best practices, processes and policies.
- Demonstrated ability to gather user requirements, to build business cases, and to propose HRIS innovations.
- Experience on leading global or regional implementation of HRIS Systems, such as Workday, SAP HR, PeopleSoft or Success Factors, etc.
- Self-motivated and committed to delivering despite the challenges – pursues objectives with urgency and resilience.
- High energy and drive to achieve results. Able to juggle priorities, and to define and hold boundaries.
- Experience working with confidential information and critical business processes required.
- Experience of working in multilingual & multi - national environment
Qualifications
- Degree in IT, Business Administration or Human Resources.
- Fluent English speaker
- Process qualification with relevant certification is an advantage
You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package you will be able to work:
- Within an innovative, engaging and multicultural environment.
- Have the opportunity to build strong and lasting business relationships and friendships from around the world.
- Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.