A Snapshot of Your Day
As an IT Operations Change Coordinator, you will be responsible for coordinating and improving operations within the process of managing changes.
You will lead a team and will plan and adjust service quality, service costs, create, and will maintain and improve these processes, ensuring that delivery meets the required standards, with the main target of business continuity, aiming to prevent and resolve any impact that may occur to our services. This includes applying standard operating procedures that are agreed and validated by every infrastructure owner and escalating to the respective teams when support is required.
A user and business-oriented mindset is required, using the processes as a mean to achieve service excellence, creating a positive impact the way we deliver our services. You will work closely with various departments across all Digital Core, the business units, and external partners to ensure smooth service design, implementation and delivery. Your role will involve overseeing the implementation of best practices of these processes ensuring compliance with industry standards.
We offer flexible work hours, and the choice of working from office or home. Join us on this exciting journey and play an important role in defining the future IT Processes at Siemens Energy.
How You’ll Make an Impact
- Sustainability & Quality: Bring orientation to deliver solutions that can be sustained and improved over time, growing value to the organization.
- Operational Management: Take ownership for managing the Resolution Processes, continuously improve them and report results to the organization.
- ITIL Practices: Good experience coordinating ITIL practices to improve service management.
- Collaboration: Work closely with various departments and external partners to ensure smooth service delivery.
- Customer Focus: Continuously listen to our internal customers and align service priorities accordingly.
- Cost Planning: Plan and adjust service costs to ensure efficient use of resources.
What You Bring
- Expertise: Strong knowledge of Change Management and related technologies, ideally including leading Change Advisory Board and Change process
- Experience: minimum 3 years of experience in managing services and collaborating with various departments and external partners in a large enterprise environment.
- Skills: Decision-making, problem-solving skills, and coordination of third-party providers.
- ITIL Training: ITIL training is advantageous.
- Technical Skills: Proficiency in Service Management & Service-Now.
About the Team
You will be part of Operational Control Center (OCC), a dedicated team focused on operational excellence and execution of IT processes. This team is responsible for managing and optimizing IT & OT services, ensuring that they meet the needs of the organization and its stakeholders. We provide an atmosphere to learn & develop your skills in an agile and flexible work environment.
Who is Siemens Energy?
At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.
Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.
Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo
Our Commitment to Diversity
Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.
Rewards/Benefits
- Competitive compensation package
- Work-life balance: Flexible working time,
- Flexible mobile working policy (hybrid)
- Local benefits such as meal allowance, flexible plan and much more
- Self-driven development framework with insights and resources to develop and grow on technical and soft skills. Continuous learning
- International and cross Business Units
https://jobs.siemens-energy.com/jobs
We value equal opportunities and welcome applications from people with disabilities.