Marketing & Communications Executive

San Clemente Palace Venice is looking for a Marketing & Communications Executive to join our Sales & Marketing team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Nestled on a private island in the heart of the Venetian Lagoon, San Clemente Palace is more than a hotel — it is a sanctuary of timeless elegance, exceptional service, and refined hospitality. We are dedicated to delivering unforgettable experiences in one of the world’s most iconic destinations.

About the job

Based at the San Clemente Palace within the Sales & Marketing Department in Venice, the Marketing & Communications Executive is responsible for supporting the hotel’s marketing and communication activities, contributing to brand visibility, guest engagement, and commercial success. Working closely with the Director of Marketing & Communications, this role assists in the coordination and implementation of digital campaigns, public relations initiatives, content creation, and brand activations in line with Mandarin Oriental standards. The Marketing & Communications Executive collaborates with Sales, Revenue, F&B, Spa, and Operations teams to ensure cohesive brand messaging and effective communication across all touchpoints. This position reports directly to the Director of Marketing & Communications.

As Marketing & Communications Executive, you will responsible for the following duties:

• Support the execution of the annual marketing plan, including digital, PR, and promotional activities.
• Assist in the development of online and offline content, including social media posts, newsletters, press releases, blog articles, and sales materials.
• Coordinate photo and video shoots, ensuring assets align with Mandarin Oriental’s brand identity.
• Maintain the hotel’s social media channels by scheduling posts, monitoring engagement, and responding to inquiries.
• Collaborate with F&B and Spa teams to promote seasonal offers, menus, and experiences through targeted campaigns.
• Assist in media relations, including press requests, media visits, influencer stays, and tracking press coverage.
• Liaise with internal departments and external partners to ensure marketing materials (flyers, brochures, signage) are produced on time and within guidelines.
• Monitor and report on marketing KPIs, digital performance, and campaign results using analytics tools.
• Coordinate guest-facing communications, including in-room collaterals, guest newsletters, and promotional displays.
• Support the organisation of local partnerships, CSR activities, and community engagement initiatives.
• Ensure all content and materials respect the brand guidelines and tone of voice of Mandarin Oriental.
• Keep track of the marketing budget, purchase orders, and invoice processing as needed.
• Stay informed on industry trends, competitor campaigns, and innovation in luxury marketing.
• Perform any other tasks as reasonably assigned by the Director of Marketing & Communications.

As Marketing & Communications Executive we expect from you:

• Minimum 2–3 years of experience in marketing, communications, or PR, ideally within luxury hospitality or lifestyle brands.
• Excellent written and verbal communication skills in English and Italian (mandatory); other languages are a plus.
• Strong attention to detail, creativity, and visual storytelling skills.
• Experience managing social media platforms (Instagram, Facebook, LinkedIn), content scheduling tools, and CMS.
• Familiarity with tools such as Canva, Adobe Creative Suite, Mailchimp, Meta Business Suite, and Google Analytics.
• Ability to multitask, prioritise deadlines, and adapt quickly in a dynamic environment.
• A collaborative and proactive approach, with a passion for branding and guest experience.
• Degree in Marketing, Communications, Digital Media, or a related field preferred.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

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