Strength in Trust
OneTrust's mission is to enable organizations to use data and AI responsibly. Our platform simplifies the collection of data with consent and preferences, automates the governance of data with integrated risk management across privacy, security, IT/tech, third-party, and AI risk, and activates the responsible use of data by applying and enforcing data policies across the entire data estate and lifecycle. OneTrust supports seamless collaboration between data teams and risk teams to drive rapid and trusted innovation. Recognized as a market pioneer and leader, OneTrust boasts over 300 patents and serves more than 14,000 customers globally, ranging from industry giants to small businesses.
The Challenge
OneTrust is seeking an experienced Community Manager to lead peer-to-peer engagement within MyOneTrust (MyOT). You'll activate and moderate digital spaces where customers ask questions, share insights, and build connections. Through thoughtful programming and gamification, you'll turn passive users into active contributors, fueling stronger engagement, trust, and value realization.
This is a highly collaborative, customer-facing role that blends community strategy, group management, and engagement analytics to build a vibrant digital ecosystem.
Your Mission
Community Engagement & Moderation
- Manage forums, groups, and sub-communities to ensure inclusive, valuable dialogue
- Moderate discussions and enforce community guidelines to maintain quality
- Identify and engage power users, contributors, and advocates
- Monitor user behavior, flag risks, and create a safe, welcoming environment
Programs & Activation
- Design and launch engagement programs (e.g., challenges, AMAs, member spotlights, daily posts)
- Implement gamification strategies to increase participation and content sharing
- Collect and act on community feedback to evolve programs and surface new ideas
- Partner with Product and Support to route unanswered questions and drive resolution
Measurement & Collaboration
- Track community health metrics and engagement KPIs
- Collaborate with Platform Manager, UX, and DCX team to align content and interactions
- Share insights from the community with internal teams to drive closed-loop learning
You Are
- 3+ years of experience in community management, engagement marketing, or digital programs
- Strong understanding of customer success, peer networks, and digital experience platforms
- Excellent communication and relationship-building skills
- Familiarity with gamification strategies and community analytics
Preferred Tools & Technology Experience
- Community Platforms: Khoros, Higher Logic, Insided, Vanilla, or similar
- CRM & Success: Salesforce, Gainsight, Zendesk
- Knowledge Base: Zendesk Guide, Confluence, Aha
- AI & Automation: Drift, Intercom, Ada
- Analytics: Google Analytics, Adobe Analytics, Power BI
We welcome candidates with a variety of backgrounds and experiences. Familiarity with all tools listed below is not required—adaptability and a growth mindset are valued.
Where we Work
We are embracing an office first culture, encouraging three days a week in office for most roles, with meaningful opportunities to collaborate and celebrate in person.
Each role may have specific requirements or flexibility depending on the scope of the position, so we encourage you to verify this with your recruiter during your first interview.
Benefits
As an employee at OneTrust, you will be part of the OneTeam. That means you'll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity RSUs, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers.
Resources
Check out the following to learn more about OneTrust and its people:
- OneTrust Careers on YouTube
- @LifeatOneTrust on Instagram
Your Data
You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our Privacy Overview. You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the Data Subject Request Form.
Recruitment fraud warning: OneTrust is aware of scams involving false offers of employment with our company. The fraudulent jobs, interviews and job offers use fake websites, email addresses, group chat and text messages. Be aware that we never ask candidates for personal information, IDs or bank information during the interview process. We do not interview prospective candidates via instant message or group chat, and do not require candidates to purchase products or services, or process payments on our behalf as a condition of any employment offer. Please note that any legitimate interview availability requests will come directly from a OneTrust recruiter with an "@onetrust.com" email address. You may also receive legitimate emails from "@us.greenhouse-mail.io". Recruiters will only reach out to candidates who have applied for a role through our ATS (Greenhouse) or prospects via LinkedIn InMail. Job offers will come from a recruiter and may have a "@docusign.net" email address. For more information or if you have been targeted please reach out to askrecruiting@onetrust.com.
Our Commitment to You
When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new category. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career.
OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.