Description
Papaya Global is a rapidly growing B2B tech unicorn dedicated to revolutionizing the payroll and payments industry. With over $400M raised from top-tier investors, our innovative technology offers a comprehensive solution for managing global workforces, covering everything from hiring and onboarding to managing and paying employees in over 160 countries.
We’ve launched a new payments platform, and we’re looking for a Payments Programs Manager to manage and grow our customer relationships. This role is all about building trust, ensuring successful delivery of payments programs, and helping our customers get the most value out of our service.
What you’ll do
- Serve as the primary point of contact for our Payments customers, managing accounts and driving program success.
- Build strong, long-term relationships with customers by understanding their needs and ensuring their satisfaction.
- Ensure smooth execution of payments programs and act quickly to resolve any issues.
- Take a hands-on approach — proactive, detail-oriented, and committed to customer success.
- Think strategically about customer needs while delivering practical, solution-driven support.
- Represent the customer internally, collaborating with operations and support teams to deliver the best experience.
- Work Monday to Friday, aligned with customer operations.
Requirements
- Experience in account management, customer success, or client-facing roles — ideally in payments, fintech, or financial services.
- Strong understanding of payments processes and customer program management.
- Exceptional communication and relationship-building skills.
- A natural problem solver, able to manage challenges with professionalism and empathy.
- Organized, proactive, and comfortable managing multiple customer programs simultaneously.