People and Culture Manager

Company Description

The Hoxton Poblenou in the city of Barcelona is our 11th Hoxton. The hotel boasts 240 bedrooms of different sizes, a large restaurant Four Corners with The Slice shop and La Bodega, a rooftop pool and our taqueria Tope, a bright and airy lobby, a multi-functional basement events space and The Apartment (our unique meetings & events concept).

The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.

Reporting to the General Manager and with a dotted line to the VP of People & Culture, you will be responsible for curating all things related to the team.

Job Description

• Be a true partner to the business for anything that relates to looking after their teams, providing advice & guidance.
• Implement and manage our policies, processes, and procedures, ensuring we are compliant with local employment law in all areas.
• Position our brand as an employer of choice through effective recruitment strategies that attract talent and build a talent pool for effective succession planning within the business.
• Work with heads of department on putting in place development opportunities & paths for the team, with input from our Director of L&D.
• Keep the culture of the hotel alive by embedding The Hoxton values, promoting a fair, safe and inclusive environment and leading initiatives that engage and empower the team.
• Drive our talent review process from coffee chats, annual reviews through to talent and career management.
• Lead activities under “Do More”, our global initiative to work with local charities & community projects in the cities we call home.
• Support managers on employee relations and performance management cases.
• Work with the central team on European/Global projects and rollouts. We want to hear your ideas and get your input on how to design effective initiatives and deliver innovative solutions.
• Partnering with the General Manager to define and track the right goals and KPIs for the hotel – making sure we’re aligned, focused, and set up to succeed.
• Keeping a close eye on performance data and working with the team to spot opportunities to improve how we work and deliver even better results.
• Owning all people-related reporting for both our internal leadership and our external partners – with accuracy, clarity, and a solutions-first mindset.
• Leading the full payroll process for your hotel – ensuring everything runs smoothly, on time, and in line with current legislation (no missed deadlines here).

Qualifications

• Individuals. You’re looking for a place where you can be you; no clones in suits here.
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
• You’re not precious. We leave our egos at the door and help get things done.
• You’re up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together, we’d have a good time and share a few laughs.
• You want to be part of a team that works hard, supports each other, and has fun along the way.
• You'll come with 2+ years’ experience as a HR generalist within the hospitality industry.
• You’re passionate about bringing out the best in other people and are full of ideas you want to try in achieving that goal.
• Comfortable navigating tricky performance or legal issues when they come up—always aiming for a fair, people-focused approach.
• Confident with budgeting and forecasting, and happy to dive into the numbers when needed.
• A people person at heart, but with a head for planning and detail.
• Big on leading by example—genuinely passionate about helping teams grow, feel supported, and work well together.

Additional Information

• Become part of a team that’s very passionate about creating great hospitality experiences.
• A competitive salary and eligibility to participate in our discretionary bonus scheme.
• Food on us during your shift.
• Enjoy a free night at The Hoxton and a meal for two when you first start with us.
• Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
• Time off to volunteer with one of our partner charities.
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
• Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Excellent discounts across The Hoxton and the global Ennismore family.