Programme Advisor - BSBI Madrid

Deine Aufgaben

Programme Advisors are responsible for promoting BSBI’s programme portfolio to potential students over the phone and via e-mail, forming a vital and integral part of the sales team. The purpose of the role is to manage the pipeline of students from initial application right through to payment of tuition fees.

You will work with minimal day-to-day supervision, leading on and managing the consultative sales process within established parameters and procedures. They will require a thorough understanding of relevant systems/processes, BSBI products, or the working environment. Role holders will strive to achieve set targets and organize their own day-to-day work to meet clear objectives.

Independence and initiative will be required to react to changing priorities and work circumstances, with the scope to make decisions within clear parameters. This may also include responding to complaints and escalated issues and resolving problems involving other departments. They will typically set and monitor standards within their own work area, with scope for improving operational effectiveness and quality service through the application of process improvement.

Your tasks

• Providing individually tailored advice to all prospective students, adapting to different communication styles
• Consulting students through the full application circle: from initial conversation through to finalizing and closing their application to study with BSBI
• Exploring possible career paths for students and assertively matching them with specific BSBI offerings
• For international students: advising / making students aware of visa, immigration issues and compliance
• Handling student enquiries regarding different programmes and adapting to different communication needs
• Proven track record of cultivating meaningful client relationships and delivering tailored solutions
• Providing outstanding customer service to all students and all stakeholders, in a timely and efficient manner, and encouraging students to choose BSBI
• Portraying a positive and professional image of BSBI at all times.
• Account Managing students’ applications from initial enquiry up to payment of tuition fees and registration
• Leveraging available technology and keeping all records up to date
• Correct and time-efficient management of leads pipeline

Dein Profil

• An undergraduate degree or equivalent experience. 
• Assertive customer-centric approach ideally demonstrated through prior B2C sales roles
• Excellent verbal and written communication in English (C1)
• Customer-focused with excellent interpersonal skills, including professional credibility, relationship building and influencing
• Results-driven, solution-oriented and self-disciplined
• Ability to multitask in a busy, highly pressured, fast-paced working environment
• Minute attention to detail, strong adaptability, empathy and resilience
• Proficiency in Microsoft Office and/or Google Suite
• Enthusiasm to work in the education sector and to support student success 
• Excellent presentation skills and a high level of confidence
• Proactive, self-motivated and achievement-driven with a ‘can-do’ attitude

• Experience in using a CRM system, Excel and/or AI technology
• Background in education business/recruitment 
• Previous experience with KPIs and targets
• Experience in developing and implementing key account processes
• Fluency in other languages
• Good knowledge of Spanish, written and spoken is desirable 

Warum wir?

• An international environment with a multicultural audience and a meaningful social impact
• Support in achieving your professional goals and development
• Opportunities for career growth alongside BSBI, including leadership roles
• Extensive training to equip you with the knowledge and skills needed to excel
• Work in a young, dynamic and positive culture that fosters collaboration
• Performance-based commissions to incentivize sales success
• Be at the forefront of an exciting educational opportunity, leading the way forward and growing with BSBI