About Lemon Tree Group
At Lemon Tree Group, we redefine hospitality by combining high-level service, striking design, and unforgettable culinary experiences. With a growing portfolio of upscale restaurants and lifestyle concepts in the Canary Islands, we’re proud to deliver excellence through a young, vibrant, and internationally minded team. If you thrive in high-energy environments, believe in leading by example, and want to be part of something bold and ambitious – we want to meet you.
About the Role
We’re looking for an experienced and dynamic Reception Manager to lead our front-of-house reception team across our venues. You’ll be the face of the guest journey – setting the tone from the moment of booking to the final goodbye. Your mission: orchestrate a seamless and personalized guest experience while managing, training, and motivating a team of hosts and reservationists.
Your Responsibilities
- Lead, train, and schedule the reception team across our restaurants
- Manage bookings via SevenRooms (or similar system), ensuring smooth flow and maximum seat optimization
- Ensure all guests are greeted warmly and professionally, maintaining a five-star first impression
- Handle VIPs, last-minute requests, large bookings, and any on-the-ground issues with grace and precision
- Liaise with FOH & BOH management to align service plans with guest expectations
- Oversee guest feedback, manage pre- and post-visit communications, and ensure top-tier reviews
- Collaborate with the marketing team on special events, influencer bookings, and PR activations
- Monitor performance KPIs and prepare weekly reports for operations
What We're Looking For
- 3+ years of experience in a front-of-house or reception management role (hospitality or luxury retail)
- Fluent in English and Spanish; other languages (Italian, French, German) are a big plus
- Deep knowledge of reservation platforms like SevenRooms, OpenTable, or similar
- Exceptional interpersonal and communication skills
- A polished, confident, and energetic presence – you love interacting with people
- Calm under pressure, quick-thinking, and solution-oriented
- Passion for hospitality, details, and creating memorable guest moments
- Experience managing multi-site operations is a plus
What We Offer
- A competitive salary based on experience
- Growth opportunities within a fast-expanding hospitality group
- Team culture that values creativity, autonomy, and a can-do spirit
- Discounts across all Lemon Tree venues
- Performance bonuses and potential relocation support
Join Us
Be part of the new wave of hospitality in the Canary Islands. At Lemon Tree Group, we don’t just serve – we create experiences.
Job Type: Full-time
Pay: 1,400.00€ - 1,600.00€ per month
Work Location: In person
Expected Start Date: 10/08/2025