Senior JIRA Administrator

Strength in Trust 

OneTrust’s mission is to enable organizations to use data and AI responsibly. Our platform simplifies the collection of data with consent and preferences, automates the governance of data with integrated risk management across privacy, security, IT/tech, third-party, and AI risk, and activates the responsible use of data by applying and enforcing data policies across the entire data estate and lifecycle. OneTrust supports seamless collaboration between data teams and risk teams to drive rapid and trusted innovation. Recognized as a market pioneer and leader, OneTrust boasts over 300 patents and serves more than 14,000 customers globally, ranging from industry giants to small businesses.

The Challenge 

We’re looking for a skilled and motivated Senior Jira Administrator to join our IT Operations team. This role will focus on delivering scalable solutions and continuous systems improvement within Jira and the broader Atlassian Cloud ecosystem to support service management, project management, and business operations use cases. As a subject matter expert, you'll collaborate with technical and business teams to build efficient, intuitive systems that supercharge execution, unlock visibility, and power seamless collaboration across OneTrust. 

Your Mission 

• Lead the administration, configuration, and ongoing improvement of Jira and Jira Service Management to support business processes across the organization.
• Partner with stakeholders to design and implement scalable Jira solutions aligned to operational, project, and service delivery goals.
• Design and maintain scalable configurations in Jira, including advanced workflows, custom fields, permissions, and automation.
• Support integrations between Jira and other business-critical tools like Microsoft Teams, Confluence, and Oomnitza.
• Act as a primary point of contact and escalation for Jira-related issues, ensuring timely resolution and long-term reliability.
• Partner with stakeholders to identify opportunities for workflow optimization, automation, and best-practice adoption across the Atlassian ecosystem.
• Maintain accurate documentation of system configurations, standards, and operational procedures to ensure clarity and continuity. 

You Are 

You’re a proactive, highly technical Atlassian expert with a passion for designing clean, functional systems that scale with the business. You’re naturally detail-oriented and thrive in a highly autonomous environment where priorities can shift quickly. You bring a consultative, solutions-oriented mindset to every project, and you’re comfortable managing multiple tasks and projects simultaneously without sacrificing quality. You think outside the box, enjoy mentoring others, and are constantly looking for ways to optimize and improve how work gets done. 

Your Experience Includes 

• 4+ years of experience as a Jira Administrator or Atlassian Engineer creating custom solutions in a mid-to-large scale organization.
• Strong background configuring Jira workflows, automation, permission schemes, and third-party app integrations.
• Demonstrated ability to apply business analysis principles to document requirements, identify opportunities for process improvement, and collaborate with stakeholders to define optimal solutions within Jira and related tools.
• Strong experience with scripting and automation in Atlassian Cloud (e.g., Automation for Jira, REST APIs, webhooks, and Forge or Connect-based apps).
• Deep expertise customizing Jira Service Management for ITSM use cases such as incident, problem, change, and asset management.
• Experience with Atlassian tools such as Confluence, Product Discovery, and Atlassian Guard, including how they integrate with Jira to support collaboration and governance.
• Experience supporting stakeholders across business and technical teams in a cross-functional environment.
• Ability to document complex systems clearly and maintain audit-ready configurations. 

Extra Awesome 

• Atlassian Certified Professional certification(s)
• Bachelor's degree in computer science, engineering, or a related technical field.
• Familiarity with cloud-based IT infrastructure and collaboration tools such as Microsoft 365 (Teams, OneDrive, SharePoint), Entra ID, and Oomnitza. 

Where we Work

We are embracing an office first culture, encouraging three days a week in office for most roles, with meaningful opportunities to collaborate and celebrate in person.

Each role may have specific requirements or flexibility depending on the scope of the position, so we encourage you to verify this with your recruiter during your first interview.

Benefits

As an employee at OneTrust, you will be part of the OneTeam. That means you’ll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity RSUs, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers.

Resources  

Check out the following to learn more about OneTrust and its people: 

• OneTrust Careers on YouTube
• @LifeatOneTrust on Instagram

Your Data

You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our Privacy Overview. You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the Data Subject Request Form.

Recruitment fraud warning: OneTrust is aware of scams involving false offers of employment with our company. The fraudulent jobs, interviews and job offers use fake websites, email addresses, group chat and text messages. Be aware that we never ask candidates for personal information, IDs or bank information during the interview process. We do not interview prospective candidates via instant message or group chat, and do not require candidates to purchase products or services, or process payments on our behalf as a condition of any employment offer. Please note that any legitimate interview availability requests will come directly from a OneTrust recruiter with an "@onetrust.com" email address. You may also receive legitimate emails from "@us.greenhouse-mail.io". Recruiters will only reach out to candidates who have applied for a role through our ATS (Greenhouse) or prospects via LinkedIn InMail. Job offers will come from a recruiter and may have a "@docusign.net" email address. For more information or if you have been targeted please reach out to askrecruiting@onetrust.com.

Our Commitment to You 

When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new category. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career. 

OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.