The future looks like you
As a key player in shaping the future of retail, the Store Operations Market Lead brings operational strategy to life across all stores within the market. With a strong commercial mindset, this role is critical in driving retail modernization by overseeing store operations, streamlining in-store processes, and deploying innovative retail technologies. It’s a unique opportunity to influence how stores operate day-to-day—impacting both frontline teams and the customer experience—while partnering closely with country leaders to drive market-specific success.
This role sits at the heart of operational excellence, delivering scalable solutions across RFID-enabled inventory accuracy, Self-Checkout (SCO) systems, mobile POS, and back-of-house optimization. Through strategic workforce and functional planning, the Market Lead ensures that the right talent, tools, and processes are in place to enable profitable, efficient, and future-ready store environments.
Your responsibilities
- Act as the primary operational partner to Sales Leads and market leadership teams, leading on all Store Operations topics and initiatives.
- Drive implementation of operational best practices across the store network—ensuring consistent, efficient task execution for Store Leads and teams. Leverage cross-market learnings and data insights to enable continuous improvement, scalability, and operational excellence at every level.
- Lead the market rollout and integration of digital retail innovations that enhance store efficiency, stock visibility, and the consumer journey.
- Drive functional workforce planning, ensuring optimal staffing models, labor productivity, and alignment to commercial drivers.
- Collaborate with central Sales & Operations teams to translate operational strategies into localized execution plans, maintaining global standards while tailoring to market needs.
- Define, implement, and continuously evolve back-office and back-of-house operations, from inventory management to logistics processes, enabling seamless store execution.
- Monitor operational KPIs and compliance standards, using data and insights to identify improvement opportunities and deliver measurable performance gains.
- Champion cross-functional projects, pilots, and retail technology deployments—positioning the store as a key driver of both profitability and brand experience.
- Support training and capability building initiatives to equip store teams with the skills and tools they need to thrive in a modern, digitally enabled retail environment.
What you bring
- A bachelor’s degree or equivalent professional experience that demonstrates strong business and operational acumen.
- 5–8 years of experience in store operations, preferably within a multi-store retail environment and an international or matrixed organization.
- Proven project management skills, with the ability to lead and prioritize multiple initiatives across different markets and timelines.
- Excellent communication and stakeholder management abilities, with a collaborative mindset and the confidence to engage cross-functional teams.
- Experience in process design and optimization is highly valued, especially in driving efficiency and scalability across retail operations.
- Comfortable with travel up to 50%, demonstrating flexibility and a hands-on approach to market support.
- Fluency in Spanish and English is essential; proficiency in French and/or Portuguese is a strong advantage.
What we offer
- An interesting job in an international and inspirational working environment
- A positive working atmosphere with an open feedback culture
- 30% employee discount
- Hybrid model
C&A fosters equal opportunity for people of all backgrounds and identities. We are led by a gender-balanced board that is committed to building a diverse and inclusive organization where everyone can become their best self.
We do not discriminate based on age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or any other protected characteristic. We welcome applications from women, men and non-binary candidates of all ethnicities and socio-economic backgrounds. We encourage people belonging to underrepresented groups to apply.
Even if you don't check every box, but see yourself contributing, please apply and help us build an inclusive community.