Log customer requests and ensure proper documentation.
Monitor and track incident resolution within the Service Level Agreement.
Develop and maintain knowledge of customer and customer-specific business environments.
Identify root causes for customer dissatisfaction and recommend solutions to improve overall customer satisfaction.
HERE'S WHAT YOU WILL NEED:
Advanced proficiency in B2B/B2C Sales.
Advanced proficiency in Customer Care.
It is advantageous to have prior experience in relevant related skills.
High School Diploma/GED in relevant field of studies.
BONUS POINTS IF YOU HAVE:
Intermediate proficiency in Communication Skills.
Advanced proficiency in Problem Solving.
Intermediate proficiency in Relationship Building.
Advanced proficiency in Negotiation Skills.
Expert proficiency in Time Management.
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