Log customer requests and ensure proper documentation.
Monitor and track incident resolution within the Service Level Agreement.
Develop and maintain knowledge of customer and customer-specific business environments.
Identify root causes for customer dissatisfaction and recommend solutions to improve overall customer satisfaction.
HERE'S WHAT YOU WILL NEED:
Advanced proficiency in B2C Sales Transformation.
Advanced proficiency in Customer Service.
It is advantageous to have prior experience in relevant related skills.
Bachelor's Degree in relevant field of studies.
BONUS POINTS IF YOU HAVE:
Intermediate proficiency in Communication Skills.
Advanced proficiency in Problem Solving.
Expert proficiency in Relationship Building.
Intermediate proficiency in Data Analysis.
Advanced proficiency in Conflict Resolution.
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