Customer Care Representative

Description

Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.
We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.
ABOUT THIS ROLE

Our enthusiastic Customer Services team are the first point of contact to our customers when they need support with their transactions. The team provides information about transaction statuses, updates about progress and resolves general customer queries.

We are looking for an enthusiastic Customer Services Representative to join our friendly team at European Ria Headquarters in Alcobendas, Madrid. In this role, you will provide information to our customers about their transactions and resolve general queries they may have.
ROLES & RESPONSIBILITIES Your main responsibilities will include but will not be limited to:

• • Assisting agents or final customers (senders or beneficiaries of money transfers) via telephone and email to resolve their questions and complaints;
  • Reviewing and correcting data of incorrectly processed transactions;
  • Maintaining constant communication with the correspondent (paying agent in the country of sending destination) via telephone or email so as to resolve customer complaints;
  • Collaborating with accounting department to reconcile and balance the refunds of cancelled transactions.

POSITION REQUIREMENTS

• 
  We will require you to have a minimum education of completed high school or college. We will also look for:


• Good knowledge of MS Office and Internet Explorer;


• At least one year´s work experience in customer services or a call center position;


• An additional language;
• 
  Strong customer orientation skills;
• 
  Excellent communications skills (both oral and written);
• 
  Attention to detail;


• Good teamworking approach; and


• Ability to work flexible schedules.

Ria Money Transfer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Check out our website to learn more about the company at: http://www.riamoneytransfer.com/
The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.