As a Bar&Restaurant Supervisor, you will oversee the day-to-day operations of our bar and restaurant, ensuring that each guest receives service in accordance with Belmond standards and a luxury dining experience. You will lead a dedicated team, while collaborating with other departments to maintain the company's high standards of service. If you are looking for a job where excellence is key, this is the opportunity for you!
Main responsibilities:
- Supervise and lead the team of waiters/waitresses, ensuring that customer service standards are met and sales targets are achieved.
- Perform in a qualified manner the functions of control and supervision of your area of responsibility and the tasks to be performed in view of the customer.
- Supervise and control room.
- Attend and advise customers in the dining room.
- Knowledge of the menu to be able to recommend to customers.
- Commercial skills and positive attitude to generate a unique customer experience.
- Perform billing and collection from customers, as well as balancing and liquidation of the collection in their section.
- Collaborate in welcoming, dismissing, locating and advising customers on menus and drinks.
Requirements
Qualifications:
- Demonstrated experience in bar and restaurant supervisory roles, with a solid understanding of food and beverage operations.
- Good restaurant skills with a minimum of 2 years experience in similar positions.
- Languages: English at a high level, other languages would be an asset.
- Flexibility to work varied shifts, including weekends and holidays.
Skills:
- Strong leadership and team management skills, with the ability to motivate others
- Excellent communication and interpersonal skills, fluent in English; knowledge of other languages is an asset
- Able to handle financial transactions accurately and efficiently
- In-depth knowledge of beverage and cocktail preparation, as well as wine and food pairing
- Ability to function in a high-pressure, fast-paced environment with attention to detail
- Passion for delivering exceptional customer service and creating memorable experiences
- Promote, meet and enforce service standards set by the company or your manager
- Assist in performing administrative duties for assigned department, such as contributing to the preparation of inventory, departmental notes, and internal orders, among others
- Experience providing exceptional customer service, handling food and beverage, and working in a fast-paced environment
Benefits
At La Residencia, we invite you to join a culture based on kindness, active listening and genuine connections.
- Competitive salaries and health insurance: Your well-being is our priority.
- Free meal during your work schedule: Flavors that drive you forward.
- Free uniforms and laundry: Elegance and comfort without worry.
- Exclusive Learning and Development Program: Grow with us.
- Wellness programs: Find your balance.
- Travel allowances: Distance is not everything
We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.
This is your moment. Apply today!
