We are seeking a proactive and innovative Controls Analyst to join our team in Madrid. This role is integral to supporting our EMEA Commercial Operations by ensuring robust controls are in place to drive successful outcomes for both our customers and the business.
This is not just a role for today but an opportunity to shape the future. We are looking for a candidate with a forward-thinking, AI-first mindset who can leverage emerging technologies, such as ChatGPT, to transform manual audits, reviews, and validations into AI-supported processes. By combining your expertise in controls and quality assurance with our in-house technology, you will help us create a more efficient, data-driven, and innovative function.
If you are organized, curious, and passionate about driving change, this role offers a unique opportunity to work with a diverse team, analyze business processes, implement controls, and lead our AI-supported journey. Join one of the world’s largest insurers and take your career to the next level!
Key Responsibilities:
Quality Assurance:
- Lead the Quality Assurance process for the region, ensuring all post-sales activities meet the highest standards of service.
- Conduct regular audits, reviews, and validations to ensure compliance with regulatory and operational standards.
- Analyze data to identify trends, gaps, and opportunities for process improvement.
- Communicate quality-related findings and actionable recommendations to senior management.
- Design and implement best practices to enhance service quality, particularly for commercial lines of business.
- Collaborate with cross-functional teams to develop training programs that promote quality awareness and continuous improvement.
Operational Risk Controls:
- Continuously identify and implement opportunities to strengthen operational risk controls and quality tools.
- Partner with the Business Intelligence (BI) team to prioritize and execute changes that enhance quality in Operations and Underwriting.
AI-Driven Innovation:
- Champion the integration of AI tools and technologies to streamline manual processes and improve efficiency.
- Leverage in-house AI solutions to enhance the accuracy and effectiveness of audits, reviews, and validations.
- Act as a thought leader in driving the adoption of AI within the function, fostering a culture of innovation and continuous improvement.
Technical Competencies:
- Strong knowledge of insurance operations, regulatory compliance, and systems.
- Proficiency in data management and reporting tools, including Excel, SQL, and Power BI .
- Practical understanding of AI tools and their application in business processes (e.g., ChatGPT or similar technologies).
Knowledge & Experience:
- Bachelor’s degree in Business Administration, Insurance, Risk Management, or a related field.
- Relevant professional certifications (e.g., Six Sigma, Quality Management) are a plus.
- Proven experience (minimum 2 years) in quality assurance within the commercial insurance industry.
- Strong understanding of commercial lines of business, product development, and claims management processes.
- Exceptional analytical, problem-solving, and decision-making skills.
- Fluent in English; proficiency in an additional language is an advantage.
What We’re Looking For:
- A detail-oriented and organized professional who thrives in a fast-paced environment.
- A curious and innovative thinker who embraces change and seeks out opportunities to improve processes.
- A team player with excellent communication skills and the ability to collaborate across diverse teams.
- A forward-looking individual with a passion for leveraging technology to drive efficiency and innovation.
