Natulim is one of the fastest-growing companies in Spain, and we aim to become the number one eco-friendly cleaning brand in Europe.
At Natulim, we improve classic cleaning products. We create zero-waste, practical products made with ingredients that are kind to both skin and planet.
We are looking for a dynamic, people-first Customer Experience o lead our customer support efforts and grow our brand presence online in the FRENCH MARKET.
Must have:
Native french
English fluent
Spanish fluent
Strong written and oral skills
Efficiency and agile response
Key Responsibilities:
Serve as the primary point of contact for customer inquiries via email, chat, and social platforms.
Build scalable support systems (e.g. help desk, FAQs, auto-replies) to ensure prompt and helpful service.
Track and report on customer feedback, complaints, and satisfaction metrics to inform product and service improvements.
Develop loyalty and retention strategies through proactive customer outreach and problem-solving.
Collaborate with operations and logistics teams to resolve order issues and improve post-purchase experience.
At Natulim, we improve classic cleaning products. We create zero-waste, practical products made with ingredients that are kind to both skin and planet.
We are looking for a dynamic, people-first Customer Experience o lead our customer support efforts and grow our brand presence online in the FRENCH MARKET.
Must have:
Native french
English fluent
Spanish fluent
Strong written and oral skills
Efficiency and agile response
Key Responsibilities:
Serve as the primary point of contact for customer inquiries via email, chat, and social platforms.
Build scalable support systems (e.g. help desk, FAQs, auto-replies) to ensure prompt and helpful service.
Track and report on customer feedback, complaints, and satisfaction metrics to inform product and service improvements.
Develop loyalty and retention strategies through proactive customer outreach and problem-solving.
Collaborate with operations and logistics teams to resolve order issues and improve post-purchase experience.
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