The role
We are actively looking for a customer service liaison to manage the customer communication remotely and in person for our new site in Torija near Madrid. This is a pivotal role at the site as you will be our daily external facing contact for our customer to resolve any queries and support reporting around accuracy and efficiency.
You will work with the customer building trust through open communications and providing regular updates as and when required. You will also handle customer complaints, working with the management team to investigating them thoroughly and providing appropriate solutions and alternatives within timelines.
You will also be keeping an accurate track of all customer interactions, processing customer accounts and file documents. You will work with the regional account management team to support customer retention and growth. You will also log recurring issues and provide feedback to the operations team for service improvements.
So, who are we looking for?
Key skills and experience include:
- Proven customer service experience with business clients or experience as a client service representative.
- Strong customer service driven attitude and the ability to manage different personalities.
- A desire to resolve issues and achieve expectations to both customers and the business's benefit.
- Ability to multi- task and prioritise incoming tasks.
- Excellent communication and presentation skills. Strong Spanish language skills.
If you are interested in the role please click on the link above to apply.
About DP World
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for millions of people around the world. DP World is here to make trade flow better, changing what’s possible for the customers and communities we serve globally. With more than 106,500 employees across 73 countries, we are pushing trade further and faster towards a seamless supply chain that’s fit for the future. By integrating our physical infrastructure with cutting-edge technology, we create efficient end-to-end solutions, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.
We’re rapidly transforming and integrating our businesses - Ports and Terminals, Economic Zones, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
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