Description
Almost every single thing that you eat, wear, or use (yes, even the screen you’re reading this on) is imported. Freight quite literally moves the world. And we’re helping it move even better.
Freightos (Nasdaq: CRGO) is the global booking and payment platform for the trillion-dollar freight industry. Hundreds of airlines and ocean liners, thousands of freight companies, and over ten thousand importers and exporters use our platform to move goods around the world faster and more efficiently. This matters. Efficient freight ultimately makes things cost a little bit less when you buy them in the store.
As the leading global freight booking platform for a massive industry, we’ve been crushing it with double-digit growth, year after year, supporting well over one million shipments every year.
About the Role
As a Customer Success Executive, you will be responsible for delighting our customers by providing excellent customer service, across support, data management, and engagement. Our technology is what they see every day; you’re the person they turn to when they need more. And you’re damn good at it.
Responsibilities
- Happy customers mean they’re getting good value from our product. You’ll ensure that customers know how to use the platform and are making use of our extensive and innovative list of features.
- You’ll respond to customer inquiries so well that they’ll be sending you flowers next Valentine's Day.
- You’ll be a data warrior, transforming the air cargo rates into our format and uploading them into the system so that the WebCargo magic can happen.
- You’ll also identify upsell opportunities and pass them on to the sales team.
- We’re changing air cargo but it’s not easy for everyone to change with it. You’ll help motivate customers to transact through the WebCargo system. If it takes sending roses and boxes of chocolate, we’ll do that too.
- Like WeightWatchers, you’ll track everything, keeping the CRM up to date.
Requirements
Basic Requirements
- Fluency in French is required to communicate with French-speaking customers.
- Oh Romeo...you don’t need to be Shakespeare but a high level of English is required to manage clients worldwide.
- Think international.
- Very precise and detail-oriented. You’re the kind of person who loves finding typos in restaurant menus.
- Customer-oriented with excellent communication skills.
- High level of Excel.
- An autonomous person that can learn fast.
- Team player.
- Capable of adapting to a fast-changing environment.
Preferred Qualifications:
- Bachelor’s degree.
- Knowledge of the Cargo Freight industry.
- Other languages will be a plus.
Why Freightos is the Perfect Runway for Your Career!
- We genuinely value work-life balance! We work hybrid, allowing you to enjoy quiet days at home, free from traffic, with in-office days, to meet your fabulous team face-to-face just 5 days a month.
- We believe that employees who get better make us all better. We strive for professional development and continuous learning. Alongside career support and guidance, you’ll receive an annual training budget for personal and professional development.
- We don’t just offer jobs—we offer a stake in something bigger. As part of Freightos, you’ll be eligible to receive equity incentive grants that vest over time, aligning your success with the company’s long-term growth. The more we build together, the more you benefit.
- A multicultural global team makes global freight easier. You’ll work with people from around the world, gain new perspectives, and experience diverse ways of thinking—fun and eye-opening!
- Some cool perks such as Private Health Insurance, Ticket Restaurant, and Flexible Remuneration options for nursery, transport, and restaurant vouchers.
- Flexible schedule & intensive working hours on Fridays so that you can enjoy a longer weekend :)
- Our office in Torre Glories is located in the center of the tech HUB in Barcelona and has stunning city views. We organize events and gatherings throughout the year to keep the team connected and energized.
