As our Data Center Operations Technician (m/f/d), you'll be responsible for the completion of inspection, maintenance, commissioning and servicing work on high-availability technical building installations. This includes medium voltage systems, emergency power systems, UPS systems, refrigeration, air conditioning and climate control systems.
What you will do
- Installation and supervision of electrical and mechanical installations as well as execution and supervision of maintenance activities
- Handling all incoming customer requests
- Assisting in handling all the day-to-day operational and technical tasks in order to adhere to agreed SLAs with clients and to maximize client satisfaction
- Resolving customer queries, or escalating customer service requests to effectively resolve the query
- Supervision of contractors who prepare and execute facility projects that include replacement, upgrade and improvement of data center infrastructure systems
- Preparation and support of customer implementation projects
- Maintain detailed written records of all work activities
What we are looking for
- Degree, or equivalent in a technical related study and strong technical skills
- Previous data center / critical experience
- Comprehensive knowledge of critical infrastructure i.e. diesel generators, UPS and cooling systems
- Extensive computer knowledge
- Knowledge of network systems (helping hands and other services)
- Good in (technical) English, both in speech and writing and fluent in Spanish
- Independent, reliable and efficient approach to work
- Good team player, highly motivated
- Flexibility towards working hours
- Willing to work in a 24/7 on-call schedule and in a 24/7 shift pattern
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