We are seeking a Desktop Support Engineer to join our IT team and provide technical assistance to end-users. The ideal candidate will have a strong background in troubleshooting hardware and software issues, setting up systems, and delivering prompt, effective support to ensure smooth day-to-day operations.
Key Responsibilities
- Provide first- and second-level technical support to employees on-site or remotely.
- Install, configure, and maintain desktops, laptops, printers, and other peripherals.
- Manage user accounts and access through Active Directory or other identity systems.
- Troubleshoot hardware and software problems, including Windows OS and common applications (e.g., Microsoft Office 365).
- Perform system upgrades, patch management, and regular maintenance tasks.
- Respond to support tickets in a timely manner using the internal ticketing system.
- Assist with onboarding/offboarding tasks such as provisioning/deprovisioning IT equipment and user credentials.
- Document technical procedures and maintain an internal knowledge base.
- Collaborate with the network and infrastructure teams to escalate complex issues.
Required Qualifications
- Proven experience as a Desktop Support Technician, IT Support Engineer, or similar role.
- Strong knowledge of Windows 10/11, Office 365, and basic networking.
- Familiarity with Active Directory, DNS/DHCP, and remote desktop tools.
- Excellent problem-solving and communication skills.
- Ability to prioritize tasks and work independently
Job Type: Contract
Contract length: 6 months
Pay: 180.00€ - 200.00€ per day
Work Location: On the road
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