Director of Platform Engineering

The Opportunity

We are seeking an experienced and visionary Director of Engineering, Platform to lead and scale our core platform functions. This critical leadership role will lead all aspects of the DevOps, Site Reliability Engineering (SRE), Platform Engineering, QA Automation, and QA Performance teams.

The ideal candidate will bring a strong balance of technical depth, strategic thinking, and people leadership, with a passion for building scalable and reliable infrastructure that supports rapid product development and long-term growth.

As the Director of Platform Engineering, you will work closely with senior engineering and product leaders to define the vision and roadmap for platform services, while ensuring operational excellence, security, and performance across all environments.

Responsibilities

Leadership & Strategy:

• Lead, mentor, and grow high-performing teams across DevOps, SRE, Platform Engineering, QA Automation, and QA Performance.
• Define and implement the strategic vision for platform engineering, ensuring alignment with business objectives.
• Develop a culture of technical excellence, collaboration, and continuous improvement.
• Help to deliver and set the company up for success with our FinOps strategy.

Technical Excellence:

• Oversee the design, implementation, and maintenance of scalable, secure, and reliable platform solutions.
• Drive adoption of best practices in automation, infrastructure-as-code (IAC), CI/CD, and cloud-native technologies.
• Guide the development of core engineering packages and reusable components for internal engineering teams.

Cloud & DevOps:

• Lead cloud strategy and operations across Azure, AWS, and GCP.
• Lead migration from other cloud providers to Azure.
• Optimize cloud costs and ensure robust monitoring, telemetry, and alerting of all cloud systems.
• Champion automation, Kubernetes orchestration, and infrastructure management using Terraform, Bicep, and related tools.

Quality & Reliability:

• Ensure high standards of quality and performance through robust QA automation and performance testing strategies.
• Implement and monitor SLOs/SLAs, incident response, and reliability engineering practices.

Stakeholder Management:

• Collaborate with product, security, and other engineering teams to deliver reliable and scalable solutions.
• Communicate platform strategy, progress, and outcomes to senior leadership and stakeholders.

Requirements

• Proven experience (8+ years) in engineering leadership roles, with direct responsibility for DevOps, SRE, Platform Engineering, and QA teams.
• Deep expertise in cloud platforms (Azure, AWS or GCP), automation, IAC (Terraform, Bicep), Kubernetes, and CI/CD pipelines.
• Track record of building and scaling platform engineering functions and developing core engineering packages.
• Strong background in cloud cost optimization, monitoring, telemetry, and system observability.
• Experience with QA automation and performance testing in complex, distributed environments.
• Excellent leadership, communication, and stakeholder management skills.
• Fluent in English.

Nice to Have

• Hands-on experience with advanced cloud-native technologies and modern monitoring stacks (e.g., Prometheus, Grafana, Datadog).
• Experience in regulated or high-availability environments.
• Previous experience working in multinational or distributed teams.

About ESW

Our purpose is simple: to create moments that matter between people and the brands they cherish. We enable brands to expand their global reach, facilitating simple and seamless ecommerce experiences for consumers worldwide. Through our integration solutions, we deliver a complete international checkout experience, including local duties, taxes, fulfilment, delivery management, and global returns and payment processing capabilities.

Guided by our values - Own It, Champion Simplicity, Win as One, and Debate then Commit - we strive to foster innovation, accountability, and teamwork, creating solutions that inspire trust and drive impactful results.

Why join us?

• Competitive salary and benefits: Your financial well being is important to us. Join ESW and experience the satisfaction of being rewarded for your hard work, dedication and commitment.
• Professional and personal development: Find your spark and leave your mark. We will ensure your talent is nurtured and cultivated for growth and success throughout your career with ESW.
• Hybrid Working: Our Hybrid Working Model empowers you to embrace the flexibility of hybrid working and enjoy the best of office and remote work.
• Diversity, Belonging & Inclusion: When we win, we win together. You'll be part of a culture that values every individual for who they are, fostering an environment where uniqueness is encouraged.

ESW is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at ESW are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.

If you require any reasonable accommodations or adjustments throughout the hiring process, please let us know. We are dedicated to ensuring equal access and opportunity for all candidates.

#LI-hybrid #LI-AL1