DESCRIPTION
We are looking for a talented Electrolyzer Field Service Technician to join our team specializing in Service for Accelera by Cummins in Guadalajara, Castilla-La Mancha, Spain.
In this role, you will make an impact in the following ways:
- Respond to customer service requests via phone or email, document cases, perform initial assessments, and coordinate remote diagnostics to resolve issues effectively.
- Perform preventative maintenance and basic to moderately complex repairs on Electrolyzers and components in the field, following established procedures.
- Travel to customer sites up to 60% of the time, adapting to diverse work environments and ensuring compliance with industry safety and regulatory standards.
- Communicate professionally and proactively with customers to gather feedback, address service needs, and ensure a positive service experience.
- Utilize specialized tools and documentation to complete diagnostics and repairs, identifying necessary parts and escalating unresolved issues when needed.
- Complete all required service documentation accurately, including reports, timesheets, and service quality records using business systems or manual input.
- Maintain tools and service vehicles in proper working condition while adhering to all Health, Safety, and Environmental protocols.
- Continuously build product knowledge through formal training and on-the-job experience, while identifying and communicating additional service opportunities.
RESPONSIBILITIES
To be successful in this role you will need the following:
- Hands-on field experience with electrolyzers and a strong understanding of electrolyzer systems and related processes; prior experience in Oil & Gas or similar industries preferred.
- Excellent communication skills with the ability to tailor messages to various audiences and ensure clear, professional interactions with customers and team members.
- Strong customer focus and accountability, consistently delivering customer-centric solutions while upholding high standards of service and reliability.
- Committed to continuous self-development and growth through formal training and on-the-job learning; proficient in accurate service documentation and data entry using service tools and systems.
QUALIFICATIONS
Education, Experience:
- Apprentice Trained Electrical Technician (Preferred).
- Vocational diploma from relevant technical institution.
- Locally valid driving permit.
- Basic level field service work experience.
- Intermediate level of mechanical and electrical knowledge of and/or experience with industrial electrical / Electrolyzer products.
- Customer service experience.
Job Service
Organization Cummins Inc.
Role Category On-site
Job Type Technician
ReqID 2417605
Relocation Package No
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