Engagement Manager

Customer Service and Support

Job Title:

Job Description

Experience the power of a game-changing career

Passionate about finding your next big opportunity? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as an Engagement Manager in Malaga (Hybrid), you will be part of our team of game-changers who are powering the brands of the future in tech.

Career growth and personal development

This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

What you will do in this role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

As an Engagement Manager on our team, you will:

• Onboard Independent Software Vendors (ISV) into success, explaining the value proposition of the commercial marketplace, opportunities and setting up engagement expectations.
• Activate technical consults and Go-To-Market Planning sessions
• Pipeline management of their ISVs through proactive outreach, to ensure they have all the support required to meet their anticipated publication dates
• Nurture and activate through regular emails and one-on-one meetings with ISVs and track progression towards the next steps
• Troubleshoot of program-related issues ISVs might face
• Promote content, events, programs, and other desired actions
• Work in-tandem with the ISV Technical Team to support ISVs with activating their technical consultations

Your qualifications

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you:

• Are proficient or bilingual in Dutch and advanced in English
• Have a Bachelor’s Degree in Business Management, IT, Marketing or related field
• Have minimum 2 years (+) sales and marketing experience, 1 year (+) account management experience, 1 years (+) IT industry experience
• Have sales skills – Familiar with modern selling techniques, consistently executes core messaging strategy, can navigate to decision makers, and establish clear next steps.
• Can accurately document call outcomes and notes
• Have basic understanding of target industry, ability to deliver provided messaging on solutions
• Are fluent with basic productivity tools (Outlook, O365, web conferencing tools) and experience using CRM system is required
• Baseline understanding and passion for cloud technologies and changing the world
• Strong written and verbal communication skills and use of professional business language

Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role.

What’s in it for you

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.

In this role, we offer benefits that help support your unique lifestyle:

• Full-time 39 hours/week permanent contract: Monday to Thursday from 09:00 to 17:30, Friday from 09:00 to 16:30
• Salary: 23.364 euros gross per year + 4.000 euros gross per year in bonus + private medical insurance
• Great office location in Malaga
• Full paid training on the company and the project you'll be working on
• Career development programs and specialized courses

Experience the best version of you!

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
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