Front and back office Internship

Eterniti is the leading operator of vacation rentals in iconic holiday destinations, led by a passion for excellence, authentic adventures, and hospitality. With over €2 billion in assets under management, we operate 600+ chalets, villas and apartments under 3 consumer brands: Emerald Stay (our 4* brand), Bo House (our 5* & palace brand) and Verbier Exclusive (20 chalets in Verbier). Our guests can discover our properties in more than 20 exceptional destinations across Europe and North America.

At Emerald Stay, our Centralized Operations Team, based in sunny Barcelona, is the engine that keeps everything running smoothly behind the scenes for our guests. We’re looking for a sharp, curious, and proactive intern to join us for a 5 or 6-month adventure.

To describe our workplace culture in a nutshell: we’re demanding and caring. As an intern, expect to be challenged, empowered and to grow through this professional experience.

RESPONSIBILITIES

You’ll be part of a small (but mighty!) team of 8, helping deliver top-tier hospitality from our head office. Think of it like running a hotel. Here’s a taste of what you’ll get involved in:

FRONT & BACK OFFICE

• Managing communication with guests before, during and after their stay, via phone, chat or email.
• Managing our mailbox; your goal is Inbox Zero
• Liaising with guests so they complete their online check-in prior to arrival
• Handling check-ins and check-outs from our central office and coordinating with our on-the-ground staff
• Upselling and cross-selling
• Closing and sending the invoice to our guests at the end of their stay; collecting extra money if needed, liaising with them in case of damages
• Collecting feedback from guests to keep improving our services

RESERVATIONS

• Controlling and managing reservations booked instantly in our Property Management System
• Preparing proposals for individuals and groups
• Closing and managing direct reservations

CONCIERGE

• Arranging some extra services for our guests, such as airport transfers and at-home massages
• Coordinate and organize extra services with our partners and on-the-ground staff
• Handling the invoices for such extra services

HOUSEKEEPING & MAINTENANCE

• Organize and coordinate cleaning with our different providers
• Communicate and coordinate maintenance issues with our on-the-ground staff

Depending on the seasonality as well as your bandwidth, skills and interest, you may be involved with other aspects of our operations.

KEY INFORMATION

The application journey has 4 key steps:

• Step 1: screening call for selected candidates
• Step 2: case study
• Step 3: video interview with our Operations Supervisor
• Step 4: reference check

We’d love to hear from you if…

• You are available for a period of 5 or 6 months (Starting date between July or September)
• You are flexible : work days and work hours may vary, we work in hospitality; our shifts start at 9am at the earliest and finish at 8pm at the latest, and you'll be on shift 2 weekends per month at most
• You are currently enrolled in or have just finished your studies in hospitality or business administration/management; we are offering a becario, i.e. an agreement between the university, yourself and Emerald Stay
• You speak (and write) English and either French or Spanish fluently (French strongly preferred)
• You have at least 6 months of experience in a working environment, preferably in English
• You are eligible to work in the EU and willing to relocate to Barcelona

At Emerald Stay, we’re not your typical company. We’re a growing team, obsessed with quality and always looking for ways to raise the bar. We are recognized as a Great Place to Work®, and are accredited HappyAtWork®. The way we work, think, and grow is shaped by a set of values we actually live by:

• Make Mistakes - We foster a creative environment where the best ideas win, where it is okay to make mistakes and unacceptable not to learn from them.
• Question - We don't accept the status quo and look for ways to leverage technology while empowering people.
• Speak Up - We are true people who give honest feedback, who are not afraid to share opinions and who don't talk behind one's back.
• Think Big - While staying humble, we aim for the stars and work towards established goals and metrics.
• Don’t Compromise - We are obsessed with quality, like a Swiss watchmaker.
• Care - We care about our team members, our partners and our clients, and make our passion and our work one and the same.

Oh, we’ve got perks.

• Flexible work environment: we have a flexible home office policy; you'll work at the office on Tuesdays and Wednesdays, the rest of the time, it's up to you. Feeling like working with another view? We offer 15 days yearly of remote work from wherever you’d like
• You’ll get 10 days of paid vacation during your internship
• Paid internship: 600€/month
• Discount on Emerald stays, during specific periods, on selected properties
• Regular team outings and events: because work is fun when you’re part of an awesome team

Ready to join?

If you're willing to bring your creativity, passion for service, and high-energy vibe to Emerald Stay, we want to hear from you. Apply today and let's start this exciting journey together!

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