We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,500 employees operate a network of 2,500 offices and laboratories, working together to enable a better, safer and more interconnected world.
Job Description
The Business Assurance Division is undergoing a major transformation to become more efficient and data-driven. This role is critical in redefining internal processes, leveraging modern technologies to simplify, automate, and optimize operations. The Global Process Efficiency Manager will:
- Drive and manage change towards full digitalization, collaborating with the Global Business Team, Affiliate Business Managers, and end users.
- Lead and facilitate process and tool adoption improvement initiatives, ensuring a smooth transition.
- Spearhead process optimization and improvements following the CertIQ implementation as part of the division’s Digital Transformation strategy.
- Develop and maintain Global Operational Procedures, ensuring:
- Comprehensive training and coaching for affiliates.
- Establishment and monitoring of KPIs to ensure compliance.
- Auditing of operational activities and implementing corrective actions.
- Act as the primary liaison between operations and BA IT teams to ensure alignment on process transformation objectives.
- Promote customer digital strategies by integrating processes with customer engagement initiatives.
- Collaborate with IT teams to ensure IT tools align with the division’s business vision, processes, and operations.
Specific Responsibilities
- Influence key decision-makers by leveraging experience and a logical problem-solving approach.
- Validate that proposed solutions meet operational business requirements without introducing unnecessary redundancies.
- Lead and participate in design workshops to drive transformation projects.
Qualifications
- Proven experience in Project Management and Change Management.
- Minimum 5 years of experience in the TIC (Testing, Inspection, Certification) industry.
- Expertise in Lean process management or similar methodologies.
- Strong leadership experience, especially in leading by influence across global teams.
- Familiarity with agile software development methodologies.
- Proficient in data analysis, including understanding data flows and KPIs.
- Innovative mindset with the ability to take initiative and solve problems analytically.
- Exceptional communication skills, both written and verbal, with strong interpersonal abilities.
- Fluent in English (written and spoken).
Key Competencies
- Innovation: Challenges traditional methods and encourages creative thinking.
- Strategic Thinking: Understands internal/external environments to shape business priorities.
- Action-Oriented: Translates strategies into actionable plans with SMART objectives.
- Influence: Builds trust and secures buy-in from stakeholders across the organization.
- Collaboration: Fosters cross-functional teamwork and leverages diverse perspectives.
- Change Leadership: Anticipates and effectively manages transformation initiatives.
Additional Information
Why SGS?
- Opportunity to work with a global leader in inspection, verification, testing, and certification.
- Collaborative and inclusive work environment.
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
Join Us: At SGS, we are dedicated to fostering an open, friendly, and supportive culture that thrives on teamwork. We value diversity and provide endless opportunities to learn, grow your expertise, and fulfil your potential.
