About Schneider Electric
Schneider Electric is the global specialist in energy management and automation. With revenues of ~€27 billion, our 135,000+ employees serve customers in over 100 countries, helping them to manage their energy and process in ways that are safe, reliable, efficient, and sustainable. From the simplest of switches to complex operational systems, our technology, software, and services improve the way our customers manage and automate their operations. Our connected technologies reshape industries, transform cities, and enrich lives. At Schneider Electric, we call this Life Is On.
About Schneider Digital
All IT needs for SE are managed by a group called Schneider Digital (SD); spread across 303 locations in 60 countries with over 2300 staff; along with various engagements with all major Global IT Service Providers.
You will be part of the dynamic Schneider Digital – Employee Experience team whose mission is to “Create digital workplace of the future & Enable HR to build workforce of the future”. Within this team, you will be part of the Identity and Access Management team (IAM) to oversee the effective utilization, and continuous improvement of the IAM solutions.
Role mission
- As an Identity and Access Management (IAM) Support Analyst, your role is crucial in ensuring the Security and Integrity of our organization's digital assets.
- Technical platform ownership of core Identity platforms that include Identity governance and Authentication.
- Managing service levels, operations KPI’s, audit remediation actions and continuous improvements.
- We are looking for a Ping Identity Support Engineer to manage, troubleshoot, and support enterprise IAM solutions using Ping Identity products, including PingFederate, Ping Access, and PingID.
- You will serve as a key technical point of contact for resolving authentication and SSO issues and ensuring availability of critical IAM infrastructure.
Main responsibilities
- Provide Level 2 and Level 3 support for Ping Identity products (PingFederate, Ping Access, PingID), resolving advanced technical issues related to authentication, single sign-on (SSO), and multi-factor authentication (MFA).
- Investigate and resolve authentication failures, federation errors, and SSO integration challenges, using log analysis, trace tools, and protocol-level debugging of SAML, OAuth, and OIDC flows.
- Ensure high availability and optimal performance of identity services, leveraging proactive monitoring, health checks, and alert mechanisms across all Ping Identity components.
- Configure and support SSO integrations with enterprise and cloud applications, implementing secure protocols (SAML, OAuth, OIDC) and coordinating metadata exchange with internal and third-party providers.
- Manage SSL/TLS certificates across Ping environments, including timely renewals, keystore management, and enforcing secure communication practices.
- Collaborate with security, infrastructure, and application teams to triage incidents, implement fixes, and ensure IAM services align with security standards and compliance requirements.
- Support version upgrades, patches, and environment migrations, including planning, testing, and executing changes in development, QA, and production environments.
- Develop and maintain technical documentation and knowledge base articles outlining common issues, solutions, integration procedures, and operational best practices.
- Respond to and manage IAM-related support tickets, ensuring timely resolution, customer communication, and proper categorization of incidents and service requests.
- Lead or assist with onboarding new applications to the Ping Identity platform, handling end-to-end configuration, attribute mapping, and user testing for SAML/OIDC setups.
- Guide application teams through integration procedures, following standard operating protocols and ensuring consistent implementation of IAM policies across systems.
- Participate in maintenance and on-call support rotations, responding to critical incidents and performing scheduled upgrades or deployments outside business hours.
- Continuously identify opportunities to improve IAM support operations, including automating repetitive tasks, enhancing monitoring, and streamlining incident response workflows.
Skills and experience
- Bachelor’s or master’s degree in computer science, Information Technology, or a related field.
- 5+ years of experience in supporting IAM platforms, specifically PingFederate/Ping Access or related technologies
- Strong knowledge of authentication protocols (SAML 2.0, OAuth2, OIDC).
- Familiarity with TLS/SSL, federation concepts, and identity tokens (JWT, SAML assertions).
- Experience integrating Ping with cloud applications like Workday, Salesforce, ServiceNow, etc.
- Understanding of Zero Trust principles and managing the infrastructure in AWS, Azure or GCP.
- Scripting and debugging experience (PowerShell, Bash, Python preferred).
- Strong problem-solving skills and the ability to make decisions in a fast-paced environment.
- Strong communication and interpersonal skills, with the ability to collaborate effectively with users, professionals, and IT teams.
Desired/Preferred to have.
- Working knowledge of Federation solutions namely, Ping, Okta or related technologies
- Understanding of IAM concepts and authentication flows.
- Good troubleshooting and problem-solving skills.
- Strong problem-solving skills and the ability to make decisions in a fast-paced environment.
- Experience with ticketing tools (e.g., ServiceNow).
What will you get?
We adapt to you:
With our flexible schedule, you'll have the freedom to adjust your work hours to accommodate your personal needs and responsibilities.
We know how great it is to work from home. With our hybrid work plan, you can enjoy working from the comfort of your home.
Need more time to relax and disconnect? With our Holy Pack, you can purchase additional vacation days to recharge when you need it most.
Celebrate holidays your way! With Floating Holidays, you can exchange holidays for other days that better suit your plans and personal preferences.
Need additional time to explore new experiences or focus on personal projects? With the Sabbatical Pack, you can request up to 2 months of extra leave (unpaid).
We value the importance of family and want to support you in all aspects of your life. Our Global Family Leave Policy provides flexible paid conditions for when you need it most, whether you're about to be a parent, need time to overcome a loss, or to care for a loved one.
We take care of you:
With access to the health and wellness platform Wellwo, you and up to 5 people of your choice can enjoy access to wellness content, nutrition counseling, fitness classes, and more!
From dance classes to booking a hotel spa, we offer an agreement with Wellhub so you can access a network of thousands of gyms and sports centers to keep your body active in the way you like best.
Your well-being is our priority. You will have medical service at your workplace for close attention to any medical needs.
We empower you:
With Open Talent Market, our AI-driven professional development platform, you can connect with job opportunities, projects, and mentors at Schneider Electric globally.
We offer you the opportunity to be a shareholder of Schneider Electric and share in our achievements with our stock ownership program.
We celebrate everyone's talent and success with our recognition program, through which you can give and receive points for your achievements and redeem them for gift cards at your favorite stores.
You will have life insurance for your protection.
We offer you a Flexible Remuneration Plan in which you can choose from a variety of options, such as health insurance, meal vouchers, childcare vouchers, transportation vouchers, training, and more.
With Club Schneider, you will enjoy special discounts at your favorite stores, restaurants, travel agencies, and other external services.
Participate in company-subsidized volunteer programs to contribute to our community and have a positive impact on your environment.
You must submit an online application to be considered for any position with us. This position will be posted until filled.
DIGINFR24
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric – apply today!
€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World’s most sustainable corporations
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
