Who we are:

Who you are:

What you'll do:

To be successful in this role you will possess effective problem-solving and critical thinking abilities, with the capacity to assess customer challenges and propose viable solutions. In addition, the successful candidate will have strong communication and presentation skills, including the ability to articulate complex concepts to both technical and non-technical audiences.

How you'll make an impact:

• Develop and maintain comprehensive knowledge of the Geotab ecosystem, serving as a Subject Matter Expert (SME) to empower end-users and partners and enhance their understanding of Geotab solutions.

• Engage and collaborate with partners and end-users to optimize their utilization of Geotab's technology, products, and solutions, tailoring the approach to meet their specific needs.

• Participate in and contribute to integration projects, working closely with partners, third-party integrators, and customers to ensure seamless implementation and deployment.

• Assess and analyze partner and end-user business challenges, identifying Geotab’s viability and proposing alternative approaches when necessary.

• Contribute to the continuous improvement of the company's offerings by providing partner and end-user feedback, providing opportunities to collaborate with Product Management teams.

• Create and optimize data-driven dashboards for cross-functional use, facilitating informed decision-making and efficient collaboration with a focus on expansion and retention of existing customers.

• Ensure partner and end-user satisfaction through prompt and accurate service, bolstering internal team support by providing additional insights and know-how.

• Collaborate with the Geotab revenue generating teams to identify and deliver effective solutions for customer challenges, by working closely with them and their partners, contributing to sales growth, ecosystem expansion and customer retention.

• Support Geotab’s partner upskilling, driving them towards excellence to support customers across unique channels, using best practices, and leveraging a deep understanding of industry verticals.

• May be involved in developing and implementing proof of concepts. This involves creating a small-scale version of the solution to demonstrate its feasibility and effectiveness in the customer's environment.

• Staying updated with industry trends, competitor products, and market demands is crucial. Need to understand the broader landscape in which Geotab operates to position their solutions effectively.

• Keep accurate records of customer interactions, solution designs, and outcomes is important. This helps in creating case studies, improving processes, and maintaining a repository of successful solutions for reference.

• Deliver compelling technical presentations and demonstrations to customers. They showcase the features and benefits of the product or service, highlighting how it solves the customer's problems.

• Work closely with the sales team and fellow engineers throughout the sales cycle as needed. Provide technical support, answer technical questions, and address concerns that potential customers may have in regards to their area of subject matter expertise.

• Based on customer requirements, design customized solutions or configurations using the company's products. They create proposals and presentations that outline how the solution meets the customer's needs, often through demonstrations or prototypes.

• Even before a sale is made, may assist with technical inquiries from potential customers. This could involve explaining technical details, providing documentation, or guiding customers on how to integrate the solution into their existing systems when expertise beyond the general area is required.

• Build open source tools to enable partners, customers and partners to minimize the amount of effort required to tackle their integration challenges.

• Develop bespoke solutions for partners, customers and resellers to solve their unique challenges while assisting LER efforts.

What you'll bring to the role:

• Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field.

• Equivalent combination of education and/or work experience in related field may be substituted

• 3-5 years required experience in solutions engineering, sales engineering, integrations engineering, engineering support, software development, data science and technical account management with a focus on customer-facing roles.

• Technical knowledge and understanding of telematics, IoT, APIs, and related technologies, working knowledge of hardware integrations is a bonus.

• Effective problem-solving and critical thinking abilities, with the capacity to assess customer challenges and propose viable solutions.

• Strong communication and presentation skills, including the ability to articulate complex concepts to both technical and non-technical audiences.

• Ability to collaborate effectively with cross-functional teams, including sales, product development, and customer support.

• A customer-focused mindset, with a commitment to understanding client needs and delivering exceptional service.

• Time management and organizational skills, with the ability to manage multiple projects and priorities simultaneously.

• Desire to stay relevant with emerging technology and the flexibility to adapt to growing market demands.

• Experience with Python for data analysis or automation is desirable.

• Experience with programming languages, such as SQL, Java, or C#, and experience with API integrations.

Why job seekers choose Geotab:

How we work: