Location: Office based in Madrid, Spain.
Contract: Temporary
Reports to: Technical Support Team Lead
The Job Role
We are seeking a Junior Technical Support Assistant to join our technical services team. This is an ideal position for someone early in their IT career who wants to develop their skills in a collaborative international environment. You will provide first-line support primarily in Spanish, with occasional internal communications in English.
Job Responsibilities
- Provide first-line technical support to internal and external users (email/phone/ticketing).
- Troubleshoot support issues with guidance from the team.
- Support internal users with MS Office tools, Windows OS, and basic network queries.
- Document support interactions and contribute to knowledge base updates.
- Collaborate with the team on user setup and small projects.
Required Skills and Experience
- Degree or vocational training in IT, Systems Administration, or related fields, obtained within the last 3 years.
- Strong communication skills in Spanish (written and oral).
- English level B1–B2 (able to read documentation and hold basic technical conversation).
- Familiarity with Windows environments; interest in learning about Microsoft Server and Active Directory / Entra.
- Organized, reliable, and enthusiastic to grow within the company.
Nice to Have:
- Exposure (academic, internship, or work experience) to helpdesk, IT support, or tech troubleshooting.
- Exposure to SQL Server, IIS, or virtualization (academic or project-based).
- Experience with support ticketing systems or remote tools.
In return we offer:
- Multicultural team environment and supportive mentoring.
- Introduction to international work environments and tech tools.
- Company laptop.
- Internship contract (Contrato en Prácticas) subject to Spanish labour regulations.
- Competitive entry-level compensation according to applicable regulations and collective agreements.
- Possibility of progression to a permanent contract based on performance and business needs.
Company Description
iTS is an independently run company established in 1988 with its headquarters in Harrow, London in the United Kingdom. We have operations throughout Europe and North America with customers across five continents.
iTS offers PaperCut, Printcity, DocSlide and Umango with a comprehensive range of add-on software and hardware modules, many developed in-house, to meet virtually any requirement for print, copy and scan control. ITS’ extensive knowledge allows us to tailor a system that fits our resellers’ customers’ exact requirements.
Please visit iTS-group.com and printandcopycontrol.com for more details on our company and product portfolio. iTS is both ISO 9001:2015 and ISO/IEC 27001-2013 accredited and recognized in our Quality Management Systems (AMS) and Information Security Management Systems.
Company Values
- Customer Focused: We strive to ensure that our customers' needs are met and exceed their expectations, building strong, long-term relationships.
- Flexible & Loyal: We invest time, energy, and resources in nurturing our relationships, aiming for long-term success.
- International Team with a Family Spirit: Our company culture values collaboration, appreciation, and personal development, providing a rewarding environment where everyone can thrive.
iTS is not:
- Arrogant: Arrogance makes people believe they always know best. It stops the constant learning that success requires. We see arrogance as the beginning of the end of any organisation.
Why Join Us?
Join us and become part of a supportive team that values initiative, collaboration, and continuous improvement. If you are passionate about customer service, enjoy working in a dynamic environment, and are looking for a fulfilling role where you can grow and develop, we'd love to hear from you.
