Part of Kaplan Inc, Kaplan International Languages is a leading for-profit company in the field of international education and one of the world’s largest and most diverse education providers. It provides English language courses across locations in UK, Ireland, USA, Canada to students from more than 100 countries.
Alpadia Language Schools is the most recent addition to the family of Kaplan International Languages, and is a leading provider of French, German and English language programs in top destinations: Switzerland, Germany, France, UK, and USA
Azurlingua is the most recent addition to the family of Kaplan International Languages,…
Kaplan Inc. is owned by Graham Holdings (NYSE: GHC) and was founded more than 80 years ago in the US by Stanley Kaplan to expand access to education and now has operations in 28 countries, offering education and training to more than one million students worldwide.
Job Description
Kaplan International Languages is looking to recruit a B2B Deputy Regional Director in charge of the CIS & European regions. This is a full-time position based at our regional office in Barcelona. We’re an international education company with a diverse, multilingual team working across a range of functions including accounting and finance, student admissions, marketing and sales, compliance and legal, HR and IT.
In this role you will be responsible for leading the B2B CIS & Europe Sales Team as well as Customer Care Team, directly managing key CIS & European markets-agents to maximise sales revenue and meet company objectives.
The role will report into the KLG B2B Regional Director, CIS & Europe.
KLG B2B Deputy Regional Director, CIS & Europe main responsibilities and functions:
Lead the B2B CIS & Europe Sales and Customer Care Teams
- Oversee the activities and the performance of the B2B CIS & Europe Sales and Customer Care teams
- Provide support and guidance to the team to help them hitting the sales objectives on their markets
- Develop the sales team through motivation, counselling, and product knowledge education
- Provide regular feedback on the performance of the team to reach the expected budget
- Conduct one-to-one meetings on a weekly basis to support the team in the best possible way
- Ensure targets are delivered through people management, performance review, reward and individual recognition
Sales and Customer Care Markets Direct Responsibilities
- Coach, support and encourage agent partners in order to exceed sales objectives
- Ensure consistent & profitable growth in sales revenues
- Answer agents’ requests with efficiency and appropriately
- Provide agents with regular and appropriate training about KLG portfolio
- Identify objectives, strategies and action plans to improve short- and long-term sales and earnings, delivering weekly briefs and monthly reporting
- Implement sales strategies with the goal of developing and establishing new accounts
- Travel regularly in the market areas to ensure good cooperation and training with our business partners. Represent the company during major industry fairs and events
- Establish and recommend the most realistic sales goals for the company
- Perform sales activities on major accounts and negotiates sales price and discounts
- Accurately forecast annual, quarterly and monthly revenue streams
- Coordinate proper company resources to ensure efficient and stable sales results, constantly working within budget; understanding targets and budgets responsibilities
- Benchmark regularly language schools industry as well as non-industry leading players and focus on direct competitors
- In collaboration with the Marketing team, establish a communication strategy with the business partners
- Work in close collaboration with the customer care and operations teams to ensure that students and agents receive the most customer-friendly support before and after arrival on site
Qualifications
Candidate Profile
- Friendly and engaging personality
- Bachelor or Master Degree, preferably in Business related fields such as, not limited to, Sales, Customer Service, Marketing, Tourism, Administration, Management
- Several years of sales operations experience and sales management in the travel & language education industry
- Professional knowledge of Microsoft Office solutions
- B2B and/or B2C proven sales track record, results driven
- Quality focus and detailed oriented
- Resilient nature and proven ability to work under short-notice timeline
- Ability to get things done with possibly changing priorities and deadlines
- Goal-driven and results-oriented profile
- Strong organisation and planning skills
- Excellent communication skills, fluency in English & Spanish a must; other languages a plus
- Keen to travel 4-10 weeks per year
- Good balance between strategy and operational
- Ability to work in a collaborative environment and ability to prioritize and manage yourself to get the job done on time
- Agile and able to solve problems
- Customer service focus
- Analytical skills and ability to make quotes with ease
- Cross cultural awareness
- Product knowledge
- Market knowledge
- Solution driven
- Multi-tasking
- Phone skills
Additional Information
This is a full-time, permanent position offering:
- The opportunity to develop your skills in an international environment, in the exciting field of language travel
- Flexible working policy
- A young and dynamic work atmosphere
- An environment where corporate ethics and sustainable development matter
- Discounts on medical insurance
- Free language courses abroad every year
- Lunch vouchers
- Free coffee and tea
- Free breakfast on Mondays and fresh fruit on Thursdays
