About the opportunity
We’re looking for a Product Designer to join N26's UX Team and help shape the end-to-end experience of our internal teams. In this role, your mission will be to deeply understand the workflows, challenges, and goals of our employees across departments and design thoughtful, effective experiences that support them in doing their best work.
In this role, you will be taking a holistic view of internal user journeys, identifying friction across systems and processes, and delivering design solutions that make work more seamless, empowering, and even delightful.
You will report to the Product Design Manager within the Assistances’ Segment.
We believe our team's diversity is our strength. The more perspectives at the table, the better. Please apply regardless of your identity, experience, or background.
This is us
N26 has reimagined banking for today's digital world. Technology and design empower everything we do, and it's how we are building the global banking platform the world loves to use. Founded in 2013, N26 serves +7 million customers across 24 markets.
N26's UX Team is part of the larger Product & UX organization. We are a multidisciplinary team of 40+ talented individuals (known as "UXers"), who practice Product Design, User Research, UX Writing, and Design Operations. Most of our UXers are distributed across various cross-functional teams, looking after different product verticals. Our team is based in Berlin and Barcelona.
About Assistance
As the Product Designer for the Assistance segment, you will play a key role in elevating the experience of our internal users. Your focus will be on understanding their workflows and challenges to design solutions, including tools and processes, that streamline their day-to-day tasks, boost operational efficiency, and enhance overall satisfaction.
From discovery to delivery, you'll collaborate closely with product managers, engineers, operations leads, and internal stakeholders to co-create exceptional user experiences across different internal tools navigating through particularities and constraints. Your work will have a direct impact on key metrics for Operational Efficiency, shaping the future of the user experiences for our internal teams.
This is you
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You have 3+ years of experience designing digital products, with at least some focus on internal platforms, enterprise systems, or operational flows.
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A user-centered mindset with a passion for solving practical, often messy, real-world problems.
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Strong UX skills, especially around flow design, systems thinking, and cross-touchpoint experiences.
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You have proven experience conducting user research with internal stakeholders and translating findings into actionable design.
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Demonstrated understanding of how design can drive operational efficiency and solve internal process challenges.
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Experience designing user experiences that incorporate or leverage AI-driven functionalities.
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Ability to work collaboratively with non-design audiences and communicate design rationale clearly.
As Product Designer at N26, you will…
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Drive the end-to-end design process: take responsibility for the entire design process from initial research, ideation, conceptualization and design, to testing and validation.
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Define problems based on customer insights and feedback: work together with other UXers, data analysts, product managers, engineers and operations leads to turn insights into opportunities.
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Enhance the delightfulness and consistency: design solutions that are incredibly simple, feasible, and that create an enjoyable and consistent experience for users.
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Contribute to design excellence and consistency: advocate for and nurture our NXD (N26 Experience Design) Design System.
Nice to have
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Experience designing in complex operational or regulated environments (e.g., fintech, healthcare, logistics).
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Understanding of business operations, customer support processes, or workforce tools.
Note: We can only consider applications with a portfolio (in English).
Who we are
N26 has reimagined banking for today’s digital world. Technology and design empower everything we do and it’s how we are building the global banking platform the world loves to use.
We've eliminated physical branches, paperwork, and hidden fees for an elegant digital experience and supreme savings. Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do.
We are headquartered in Berlin with offices in multiple cities across Europe, including Vienna and Barcelona, and a 1,500-strong team of more than 80 nationalities.
Sounds good? Apply now for this position.
Equal Opportunities:
We recognize that our strength lies in our people and the varied perspectives they bring to our workforce. We strive to build talented and diverse teams to drive our business success and empower our people to reach their full potential.
We genuinely welcome and encourage applications from people of all backgrounds, cultures, genders, sexual orientations, abilities, neurodiversities, and ages. We're committed to creating an inclusive workspace where everyone feels valued and respected, free from harassment and discrimination. If there's anything you need to make the application process work for you, please let us know by reaching out to [email protected].
Visit our website to learn more about Diversity, Equity, & Inclusion at N26.
